To simplify your evaluation, we’ve identified the top five factors that distinguish Artera’s AI agents today. Whether you’re new to AI agents or well into your research for a partner, we hope this distillation proves valuable.

The post Why Artera for Autonomous Agents appeared first on Artera.

Artera Receives 2025 Frost & Sullivan Technology Innovation Leadership Recognition

Artera has been recognized by Frost & Sullivan as the 2025 North American Technology Innovation Leader in patient engagement platforms. This distinguished honor underscores our commitment to powerful technology integration and product innovation, to drive customer impact and enhance the patient experience.

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Customer Impact Through Tech Integration

What You’ll Discover

• Why Frost & Sullivan awarded us for our commitment to innovation, including our flexible AI-powered solutions tailored to different levels of automation in patient communication
• How our platform creates connected, scalable communication streams that integrate with leading EHRs and digital tools
• The value of our platform in improving patient communication and healthcare operations, with proven market impact and financial success metrics

Explore the Report

About the RECOGNITION

“Setting the Standard for Patient Communication Excellence”

Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each recognition category before determining the final recognition recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company – business and technology.

Business Impact

Financial Performance
Customer Acquisition
Operational Efficience
Growth Potential
Human Capital

Technology Leverage

Commitment to Innovation
Commitment to Creative
Stage Gate Efficiency
Commercialization
Application Diversity

The post Artera Receives 2025 Frost & Sullivan Technology Innovation Leadership Recognition appeared first on Artera.

New Report

Trends in Patient Engagement

Get the latest insights on key trends shaping patient-provider communication and actionable recommendations to keep your patient engagement strategies ahead of the curve.

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What You'll Learn

1,000+ Patients Surveyed

This report delivers timely, research-backed insights to help you craft patient engagement strategies that drive real business impact. Inside, you’ll learn:

• Why effective digital patient communication is no longer optional—and how it directly affects loyalty, outcomes and revenue
• What patients expect from healthcare communication today, and how those expectations are evolving
• How to leverage AI-powered engagement strategies to cut through the noise of spam and fraud, and connect with patients in meaningful, trusted ways

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What Does This Mean for You?

AI-Powered Patient Engagement Strategies Are The Future

This report offers practical next steps to help providers connect with patients more effectively, especially in an era where spam, short-codes and unknown numbers are eroding trust. Such as:

Adopt Conversational Messaging

Adopt conversational messaging for key use cases like scheduling, intake and payments.

Find out more

Leverage Branded Messaging

Leverage branded messaging whenever possible, so patients trust the message source.

Find out more

Deploy New AI Tools

Deploy new AI tools, such as Co-Pilots, for added personalization without increasing staff workload.

Find out more

Download the Full Report

Find Out What’s Shaping Patient Engagement Today

You’ve seen a glimpse, but we’ve only scratched the surface. Download the full report to uncover deeper insights, comprehensive data and actionable strategies to transform your patient engagement approach.

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The post Trends in Patient Engagement Report appeared first on Artera.

• 29% fewer hospital admissions
• 27% lower chance of readmission within 30 days
• 20% fewer visits
• Higher satisfaction scores (HCAHPS)

Download the Houston Methodist study at the button below or visit BMJ to read the full article.

The post Houston Methodist Study: Investigating Patient Engagement Associations Between a Postdischarge Texting Programme and Patient Experience, Readmission and Revisit Rates Outcomes appeared first on Artera.

Artera Receives Frost & Sullivan Customer Value Leadership Award

Named best in class in the North American patient engagement market for personalized end-to-end customer service and industry-leading patient communications platform, Artera Harmony.

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What You'll Learn

• How Artera Harmony is revolutionizing patient engagement by connecting all healthcare applications through a single, recognizable phone number
• Why Frost & Sullivan awarded Artera for providing personalized end-to-end customer service and best-in-class patient communications products
• More about how Artera’s platform and marketplace of third-party integrations have transformed patient communications, improving administrative workloads for staff along the way

Download the Report to Find Out More

The post Customer Value Leadership Award | Frost & Sullivan appeared first on Artera.

Report

Trends in Patient Communications

Get the latest insights on patient expectations when communicating with healthcare providers.

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Report

5 Key Findings

1. Today, many healthcare providers use basic texting to deliver transactional requests to patients.

0 %

of patients report that most text exchanges with their healthcare provider were simplistic

0 %

of patients reported an instance where they were able to receive responses to their questions via text

2. Patients are often frustrated with incomplete information from these basic, transactional exchanges.

0 %

report dissatisfaction due to incomplete communication experiences

0 %

are frustrated that they cannot engage in conversational text exchanges with their healthcare provider

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3. These incomplete, broken exchanges place the responsibility back on the patient to carry out the request.

Patients either follow up using a different channel or do not follow up at all after having a broken exchange with their healthcare provider:

0 %

followed up via phone

0 %

followed up via email

Nearly 20% let the issue go or attempted to follow via another channel but never got the necessary information which can have significant consequences on their health.

4. Broken provider-patient communication experiences lead to operational inefficiencies, loss of revenue, and negatively impact patient health.

Broken communication exchanges lead to an increased workload for already overburdened healthcare staff and put pressure on providers dealing with workforce shortages.

Operational Inefficiencies

0 %

of clinical support staff reported phone-based patient communication as a source of frustration.

0 %

of the current healthcare workforce is planning to exit the industry by 2025

Revenue Loss

0 %

missed or forgot to pay a bill because of difficulties communicating with their provider.

0 %

are willing to switch doctors if they are provided a broken communications experience

Negative Impact on Health

0 %

of patients reported communication challenges negatively impacting their health.

0 %

let an issue go or attempted to follow up via another channel but never got information – which can significantly impact their health

Did you know? The average hospital loses 10-30% of its revenue to patient referral leakage, resulting in $200-$500M in losses per year.

5. Patients want interactive, digital conversations with their healthcare provider – and are willing to switch providers to get it.

0 %

of patients prefer conversational messaging (when compared to basic texting)

0 %

rated a conversational messaging experience as “excellent” or “good”

0 %

want their healthcare provider to improve their healthcare experience by enabling them to initiate conversations via text on any topic

0 %

are willing to switch doctors if they are provided a broken communications experience

Check Out the Full Report

You might also be interested in our latest report: “Patient Engagement Today: Key Trends Shaping Patient-Provider Communication.” Click here for the latest data.

Learn More

How Artera Improves Patient Communications

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 1,000+ healthcare systems and federal agencies to facilitate approximately 2.2 billion messages reaching 100+ million patients annually.

The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages.

Efficient Staff

Profitable Organization

Harmonious Patient Experience

Schedule A Meeting

Read More

Latest Resources

Case Studies

Wheeler Health Lowers Call Volume and Enhances Staff Efficiency with Artera

Discover how Wheeler Health modernized patient communications and boosted staff efficiency using Artera's conversational messaging, recalls, and broadcasts.

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Simplify Patient Scheduling

Learn how Artera ScheduleCare improves access to care for patients and providers with online self-scheduling and automated waitlist management.

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Artera ScheduleCare

Meet Artera ScheduleCare, the ultimate solution for modern, online healthcare scheduling. Simplify and automate your scheduling process with a seamless,...

The post Trends in Patient Communications Report appeared first on Artera.

• What are the components of effective patient communication?
• Which messages deliver high levels of patient engagement?
• What communication best practices should providers deploy to meet the communications expectations of patients?

In a six-month long study, Artera Data Insights conducted an extensive analysis of over two billion patient outreaches, encompassing more than 800 healthcare provider organizations, to gain insights into the factors influencing patient engagement.

Artera Data Insights Key Findings:

• Messages delivered via long code significantly improve patient response rate (70.5% patient response rate for long code vs. 39.3% response rate for short code).
• Messages delivered in a patient’s native language significantly improve patient response rate by 21% (on average, across our analysis of four different language cohorts).
• The digital divide still exists with approximately 17% of patients using only landlines (unable to receive text messages) for healthcare communication, making the availability of multiple communications (e.g., SMS/text, email and IVR/voice) channels critical for access.

The post Unlocking Patient Engagement: The Power of Advanced Communication appeared first on Artera.

Explore various use cases to see just a few of the opportunities with Self Service Analytics to drive data and value within your organization.

The post Your Data, Your Way: Explore, Understand, and Develop Unique Insights For Your Business appeared first on Artera.

When it comes to texting and compliance, there are several items an organization should keep in mind. While each situation is unique, there are a few foundational questions for you to consider when assessing your organization’s compliance related to your different texting use cases.

The post Compliant Texting appeared first on Artera.

The post HIPAA, SMS, and Artera appeared first on Artera.

In the year since, as we approach the three-year mark of the pandemic’s onset, much has changed in the healthcare system, including a surge in digital innovation.

So, how have these trends affected staff? We wanted to find out. In a new study of more than 300 clinical support staff including nurses, physician assistants, front desk/reception and other medical professionals, we found that burnout and other problems are still high yet on the decline.

Download the free report below or read more here.

The post 2022 Report: The State of Clinical Support Staff appeared first on Artera.

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