Company Video – Artera

It’s Finally Healthcare’s Time

Taylor Gasdia — Tue, 16 Dec 2025 22:51:52 +0000

Healthcare is currently at the precipice of its most significant technological shift to date. For decades, the industry has navigated a fragmented landscape of single-tenant, on-premise solutions held together by custom, “duct-taped” integrations. Today, that paradigm is shifting.

In this video, Artera CEO and Co-Founder Guillaume de Zwirek explores how Agentic AI is fundamentally rewriting the rules, unlocking true interoperability across the industry. Powered by new standards like Model Context Protocol (MCP), healthcare organizations now have the tools to break free from legacy constraints. The result? A truly open ecosystem that delivers a seamless, autonomous and connected patient experience.

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Artera’s de Zwirek Says Leaders Must Commit to Being AI Experts; Outlines Paths to Deploying Agents

Guillaume de Zwirek — Tue, 16 Sep 2025 23:13:44 +0000

In a recent interview, Guillaume de Zwirek, Artera CEO and Co-Founder, sits down with Anthony Guerra, Founder/Editor-in-Chief at HealthSystemCIO, to discuss the transformative potential of agentic AI as a pivotal development in healthcare technology. As adoption accelerates, de Zwirek urges health system IT leaders to become fluent in AI to maintain their roles as trusted advisors. He also outlines the three approaches to adopting agents – build, buy or partner — and the critical factors to consider for each.

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AI in Healthcare: Transforming Patient Communication with Artera’s Guillaume de Zwirek & Ashu Agte

Taylor Gasdia — Fri, 20 Dec 2024 21:08:48 +0000

In this engaging discussion, Artera CEO Guillaume de Zwirek and CTO Ashu Agte introduce two groundbreaking AI co-pilots: Staff AI Co-Pilot and Insights AI Co-Pilot. Agte begins by breaking down the four key features of Staff AI Co-Pilot, which include real-time language translation, predictive text, simplified messaging for clearer communication, and conversation summaries to enhance staff productivity. He then shifts focus to Insights AI Co-Pilot, a behind-the-scenes powerhouse equipped with tools like a smart no-show predictor to reduce missed appointments and anomaly detection for improved operational oversight. Together, these cutting-edge innovations aim to elevate patient care, empower healthcare teams and redefine the industry with intelligent, secure and efficient solutions.

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The Artera Impact

Taylor Gasdia — Tue, 17 Dec 2024 22:13:31 +0000

Since 2015 we’ve been helping healthcare providers deliver patients a simple, cohesive communications experience while reducing workload for healthcare staff. We’re trusted by 800+ healthcare systems and federal agencies to facilitate more than 2 billion communications annually, reaching over 100 million patients. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, voice, and secure chat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

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Heartbeat’24 Ecosystem Panel | The Intricacies of HIT Vendor Ecosystems

Taylor Gasdia — Tue, 19 Nov 2024 21:01:51 +0000

This discussion highlights key challenges in healthcare operations, focusing on standardization among providers, the complexity of HIT vendor ecosystems and the importance of user-friendly solutions for patients. Experts from Hackensack Meridian Health, Disruptive Innovations and Advanced Pain Care share insights on improving communication, reducing phone calls and enhancing scheduling efficiency through innovative technologies.

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Heartbeat’24 Ecosystem Panel | Advancing Your Patient Communications Strategy

Taylor Gasdia — Tue, 19 Nov 2024 21:01:28 +0000

In this conversation, healthcare leaders share the importance of timely appointment reminders and patient updates, as well as insights on successful programs, including mammography campaigns that generated significant revenue and improved patient outcomes. The conversation also touches on the integration of messaging systems to reduce patient confusion and improve your overall patient communications strategy.

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Heartbeat’24 Ecosystem Panel | Strategies for Effective Patient Engagement

Taylor Gasdia — Tue, 19 Nov 2024 21:01:07 +0000

David Wright, Founder and CEO of Disruptive Innovations, discusses the importance of understanding the patient and customer experience life cycles to create effective patient engagement. He emphasizes the need for innovation by starting small, while keeping the bigger picture in mind. Wright advocates for leveraging patient correspondence and generative AI to improve workflows and better meet patient needs, moving away from outdated processes.

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Heartbeat’24 Ecosystem Panel | Enhancing the Patient Communications Experience

Taylor Gasdia — Tue, 19 Nov 2024 21:00:51 +0000

This discussion highlights insights from healthcare professionals on improving the patient communications experience through technology. Amy Partilla from Hackensack Meridian Health shares how they utilize the Artera Harmony dashboard for managing patient messaging and reducing excessive text notifications. Zach Wood from Artera and David Wright from Disruptive Innovations emphasize the importance of leveraging new technologies and maintaining consistent messaging to enhance both patient and staff experiences.

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Heartbeat’24 Ecosystem Panel | Navigating Patient Engagement Challenges and Charting Growth

Taylor Gasdia — Tue, 19 Nov 2024 20:57:10 +0000

This discussion highlights the communication and patient engagement challenges healthcare organizations face, emphasizing the importance of technology integration, data management and standardization across various departments. Key insights from industry leaders reveal the need for personalized messaging and operational change management to improve patient interactions and streamline processes.

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Artera Heartbeat’24: Our Annual Customer Conference

Taylor Gasdia — Fri, 15 Nov 2024 22:23:45 +0000

From inspiring keynotes and hands-on workshops to meaningful networking opportunities, it’s a must-attend event. Take a look at the highlights from Artera Heartbeat’24, and stay tuned for exciting details about Heartbeat’25!

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Heartbeat’24 Clinical Excellence Panel | Post-Discharge Communication Strategy

Taylor Gasdia — Thu, 14 Nov 2024 18:24:07 +0000

Ashley Trambley, Director, Discharge Care Unit at Vanderbilt University Medical Center, discusses her organization’s post-discharge communication strategy, evolving from decentralized discharge phone calls to a centralized system aimed at providing consistent post-discharge support. Initially piloted at Vanderbilt University Hospital, the team recognized the necessity for automation to effectively manage patient outreach without overwhelming staff. The goal is to offer continuous, accessible guidance for patients for 30 days post-discharge across the health system.

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Heartbeat’24 Clinical Excellence Panel | Post-Discharge Communication Challenges

Taylor Gasdia — Thu, 14 Nov 2024 18:20:21 +0000

Ashley Trambley from Vanderbilt University Medical Center and Theresa Pinn-Kirkland from Houston Methodist Hospital explore the critical aspects of patient communication systems and customer service within health systems. Both leaders identify post-discharge communication challenges, specifically in ensuring efficient call handling to prevent patient frustration caused by frequent call transfers and unfulfilled promises of callbacks.

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