This structured approach is not an accident; it’s the result of years of refinement, leveraging deep healthcare expertise and a commitment to customer success. Our process consistently delivers on-time deployments, typically within a 12-week timeline from kickoff to go-live, providing the predictability and reliability that complex IT environments demand.

What Makes the Artera Implementation Unique?

Our approach is built on a foundation of consistency, clear communication and comprehensive support. We’ve developed a system that combines strong internal processes with transparent, customer-facing resources to create a seamless experience.

Efficiency and Repeatability

We understand that your team’s time is valuable. Our implementation model is designed for maximum efficiency. By following a proven, repeatable timeline, we eliminate ambiguity and ensure that every milestone is met. This consistency means that regardless of your specific EMR or integration requirements, you can expect a predictable and well-managed ~12-week implementation journey. This process is so refined that it also applies to existing customers adding new Artera products, providing a familiar and efficient experience every time.

Detailed Implementation Guides

From the moment our partnership begins, you receive a detailed implementation guide. This comprehensive asset is your roadmap for the entire journey, from the initial kickoff meeting to the final go-live. It lays out every step, deliverable and meeting, so your team always knows what to expect and what’s required of them. This guide serves as a constant reference point, empowering your project leads and stakeholders with the information they need to manage the process internally.

According to one of our customers (via KLAS): 

“The vendor’s implementation document is phenomenal. It is the best I have seen in a while. The documentation is almost a handbook with details from interfaces to operational details to best practices and use cases from other organizations. It is very comprehensive.” 

The Structured Journey: From Signature to Go-Live

Our process is meticulously planned to ensure that parallel workstreams for operations and technology run smoothly, converging at key moments to keep the project on schedule.

Staffing and Project Kick-Off

Once a customer signs with Artera, our internal teams get to work. We staff your project with a dedicated Project Manager and Technical Project Lead–a leadership pair that remains with you from the beginning of the installation to the end, ensuring continuity and a deep understanding of your organization’s unique needs. We begin with a pre-kickoff discussion to align on goals before moving to a formal, large-scale kickoff meeting with all stakeholders.

Parallel Workstreams and Consistent Communication

Following the kickoff, we establish a regular cadence of communication. This includes weekly operational calls and separate weekly technical calls. This dual-track approach allows us to make progress on all fronts simultaneously.

• Operational Workstream: Focuses on how the platform will be configured and how workflows will be designed to optimize patient outreach. This includes design sessions and strategy discussions.
• Technical Workstream: Handles all integration and technical setup, ensuring seamless connectivity with your existing systems.

These parallel efforts continue throughout the duration of the project, including end-to-end testing and final production sign-off, ensuring a smooth and successful launch.

Powered by Healthcare and Project Management Expertise

A process is only as good as the people who execute it. Our Professional Services team is staffed with individuals with robust backgrounds in healthcare. Many have worked at EMR companies, within healthcare organizations, or have earned certifications from respected organizations like The Beryl Institute. This industry-specific knowledge is invaluable, as it allows us to understand the unique challenges and workflows within a healthcare environment.

All of our implementation resources are also carefully crafted by the Customer Education team, specifically Sally Maciel, who got her start at Artera six years ago as a Project Manager. Ultimately, we operate with a highly supported team approach. We have clear lines of escalation and conduct weekly project reviews with management to proactively identify and mitigate risks. This internal framework ensures that if issues arise, a robust support mechanism is already in place to address them swiftly, keeping your project on track and on schedule.

The results of this refined process are evident in our project metrics. Quarter over quarter, we consistently meet or exceed our 90-day implementation timeline: a testament to the effectiveness of our model.

Our partners recognize the difference. As one enterprise customer in the northeast shared:

“Your onboarding process has been stellar! We consistently highlight your team as the gold standard for customer onboarding among our other vendors. Your team has been exceptional – their expertise, responsiveness, and ability to guide conversations productively has made this partnership truly valuable.”

Beyond Go-Live: A Commitment to Ongoing Success

Our support does not end when your system goes live. We believe in empowering your team for long-term success. To that end, we provide a wealth of post-go-live resources to support your staff, including new hires who need to get up to speed.

These resources include:

• Artery Academy: A comprehensive e-learning platform with on-demand courses, empowering you to get the most out of the Artera platform. 
• Webinars: We host weekly webinars for continuing education, including specific sessions for new end-users and new enterprise administrators.
• Artera Knowledge Base: An extensive library of articles, guides and tutorials that your team can access anytime for self-service support.

This multi-department support structure, including dedicated leaders from our customer education team, ensures your entire organization is positioned for success long after the implementation is complete.

A Partnership Built on a Solid Foundation

The decision to adopt a new healthcare technology platform is often daunting. Crucially, the implementation process serves as your initial, and most vital, introduction to your new partner. At Artera, we have invested heavily in creating a process that is not only efficient and predictable but also supportive and empowering. Our blend of healthcare expertise, robust internal playbooks, comprehensive customer resources and a proactive project management style has created what many of our customers refer to as the “gold standard” for onboarding. We provide a centralized, seamless and secure implementation experience designed to help you achieve your goals from the very start.

The post Artera’s Gold Standard: A Deep Dive into Our Implementation Process appeared first on Artera.

This marks the second time we’ve been honored by Frost & Sullivan. In 2023, we received the Customer Value Leadership award in the North American patient engagement market, celebrated for our personalized, end-to-end customer service and innovative patient communications platform, Artera Harmony. 

About the Frost & Sullivan Recognition

The prestigious Frost & Sullivan award recognizes companies that demonstrate excellence in growth strategy, innovation and customer impact within their respective industries.

Determined by a rigorous analytical process, the final award recipient is evaluated against multiple nominees for each award category. Frost & Sullivan’s process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company: Business Impact and Technology Leverage. 

The evaluation criteria include the organization’s ability to address market challenges with forward-thinking solutions, the uniqueness of their offerings and their measurable impact on client outcomes.

Frost & Sullivan found that Artera excels in many of the criteria in the patient engagement platforms and solutions space, with analysts calling it a “transformative force in the patient engagement platforms and solutions industry.”

Enhancing Customer Impact Through Powerful Technology Innovation

Over the past few years, the patient engagement landscape has grown increasingly complex, with a wide array of vendors offering various communication tools. Some focus on self-service features and SMS gateways, while others specialize in automating tasks like appointment reminders through EHR integration. Meanwhile, clinically driven providers design disease-specific care journeys guided by licensed healthcare professionals.

This fragmented approach has led to solutions that address specific needs but lack cohesion, forcing providers to rely on multiple tools. Frost & Sullivan emphasizes the growing necessity for unified communication platforms to resolve this issue. To genuinely improve patient engagement, providers must focus on implementing integrated, all-in-one solutions that offer a seamless and comprehensive experience. 

Cue Artera. 

Driving Innovation in Patient Engagement

The 2025 Technology Innovation Leader honor acknowledges Artera’s groundbreaking advancements, particularly its ability to streamline and consolidate communications, integrate across a health system’s tech stack (including EHRs and third-party vendors) and meet the growing demand for personalized, multilingual engagement across diverse patient populations. At the heart of our success is Artera Harmony, our AI-powered patient communication platform, which has been celebrated for transforming how healthcare systems interact with patients.

Healthcare organizations face increasing pressure to adopt technology that not only simplifies operations but also elevates patient satisfaction. Artera’s platform delivers on both fronts by offering:

• Scalable AI-Driven Solutions & Insights: Advanced artificial intelligence capabilities (including a template library based on proven customer experiences) optimize communication patterns, driving higher patient engagement rates and better outcomes.
• Multilingual Communication: Bridging language gaps to cater to patient diversity and ensure accessibility for all.
• Robust System Integration: Providing full interoperability with electronic health records (EHRs) and other healthcare applications for a unified digital ecosystem.
• Adaptable & Secure Technology: Robust, adaptable tools that meet healthcare systems’ growing needs while maintaining stringent data protection standards. Supports intake, forms, scheduling, payments, post-discharge, billing, etc.

Above all, Frost & Sullivan analysts highlighted Artera’s ability to empower health systems with scalable, efficient and secure technology solutions that meet patients where they are, whether through SMS, email or phone calls—all tied conveniently to a single point of contact.

Acknowledging the Role of Collaboration

This award is not just a reflection of the innovation inherent in Artera’s solutions, but also a celebration of our partnerships with over 1,000 healthcare organizations. By actively listening to customer feedback and anticipating their needs, Artera ensures our products evolve to meet the dynamic demands of the healthcare landscape.

Our approach emphasizes more than cutting-edge technology; it embodies a commitment to long-term collaboration. According to Industry Analyst, Sagar Mukhekar, “A problem-solving mindset drives product development, ensuring teams address customer needs rather than simply building requested features. By understanding customers’ underlying challenges, Artera delivers meaningful solutions (rather than just adding functionality).” 

A key example of this partnership-driven approach is our work with Children’s Wisconsin, where Artera collaborated with their team to develop a digital “wayfinding” solution, helping patients and families easily navigate the hospital campus during complex construction phases.

A Continuing Mission to Transform Healthcare

Winning this award is a monumental milestone, but it is also a motivator to achieve even greater heights. At Artera, we are steadfast in our mission to transform patient engagement and enable healthcare organizations to operate more efficiently while delivering exceptional experiences.

The Technology Innovation Leader recognition validates the impact Artera has made to date, while also shining a light on the exciting future ahead. By bridging the gap between patients and providers—and doing so through innovation, empathy and collaboration—Artera is shaping the next generation of patient communications. 

Download the full Frost & Sullivan report here to learn more.

See What’s Possible with Artera

We couldn’t have achieved this without the trust and support of our customers and partners. Our vision is to continue to transform the industry, delivering value-driven solutions that make a meaningful impact for both patients and providers.

Are you ready to redefine patient engagement and operational efficiency at your organization? Learn more about Artera’s cutting-edge solutions or request a demo today. Together, we can make patient communication more integrated, accessible and efficient for everyone.

The post Artera Recognized as the 2025 Frost & Sullivan North American Technology Innovation Leader appeared first on Artera.

Artera has once again made waves in the healthtech industry, receiving the prestigious “Best Overall Patient Engagement Company” award in the 9th annual MedTech Breakthrough Awards. This recognition reflects Artera’s continued dedication to innovating in the patient engagement space, solidifying its position as a leader in transforming patient-provider communication.

Winning this award places Artera among the brightest minds in digital health and medical technology and further highlights its impactful approach, including the use of AI-powered virtual agents and patient-centered communication strategies focused on enhancing healthcare experiences.

What Are the MedTech Breakthrough Awards?

The MedTech Breakthrough Awards is an annual program that celebrates trailblazing companies, platforms and products in the global medical technology space. Covering topics ranging from telemedicine and wearable health devices to AI-powered diagnostics and patient engagement tools, this program remains one of the industry’s most competitive and highly regarded honors.

This year’s accolades were fiercely competitive, with 4,500 nominations from top organizations around the world vying for a chance to be recognized. Winning in such an esteemed event underscores not only industry credibility but also positions companies as leaders in innovation.

Artera is in remarkable company, as this year’s award winners featured several big names and groundbreaking innovations in digital health and technology. Here are just a few winners from other categories for 2025: Johnson & Johnson, Welldoc, Abbott, ŌURA, Included Health, Medtronic, DocGo, Zimmer Biomet, Elsevier, Nike Training Club, Sleep Number Corporation, Medidata, IQVIA and more.

How Artera Stands Out in the Patient Engagement World

In 2024, Artera earned the prestigious MedTech Breakthrough Award for “Best Patient Communication Solution,” solidifying its position as a leader in patient engagement. Since then, we’ve built on this success, continuously enhancing our solutions to better serve our customers.

With over 900 healthcare systems and federal agency customers, we deeply understand the pressures providers face today—having to achieve more with less. With a surge of digital patient communication, staff are tasked with managing a high volume of patient interactions, leading to slower response times and increased stress.

At Artera, we are committed to addressing these challenges – harnessing the latest advances in AI. That’s why we recently unveiled new AI-powered innovations, pushing the boundaries of what’s possible in patient communications:

• Insights AI Co-Pilot: Analyzes patient engagement data to provide insights and timely recommendations for staff, encouraging data-driven decisions. 
• Staff AI Co-Pilot: Empowers staff to manage patient communications faster / more accurately with tools like conversation summaries and language translation.

But that’s not all – we’ve recently unveiled an expanded suite of solutions, elevating Artera into a complete solution for patient engagement, supporting every stage of the patient journey, from pre-to post-visit:

• ScheduleCare: Empowers patients to self-schedule and enables automated waitlist management
• Intake and Payments: Enables providers to capture more revenue, save time and improve the patient experience with digital patient intake and payments – including insurance verification and pre-visit payments (85% shorter check-in time)
• Pulse Outreach: Enables “set and forget” outreach to desired patient populations, with dynamic lists that auto-refresh – making it easier for population health leaders to automate mass outreach to close gaps in care (one provider converted 20% of previously unresponsive patients to schedule an Annual Wellness Visit in 60days)

Thanks to these innovations, Artera unifies online self-scheduling, intake, payments, and population health outreach into one, single communication thread – simplifying both the patient and provider experience. 

In 2024, Artera also unveiled branded messaging – the first solution to deliver rich messaging to the industry. Providers can deliver a branded messaging experience by including their logo, images and information in the patient’s messaging app. 

What’s more, each patient touchpoint is visible within our Unified Communication History (from Artera and third-party vendors) so that providers can see the totality of their patient outreach and set cadences / throttle messaging to avoid over-communicating with patients.

Artera empowers providers to seamlessly manage all communication through a single, trusted phone number. It’s no surprise that our platform is relied upon to deliver 2+ billion messages annually to over 100 million patients. 

Artera’s top decile of customers achieve: 

• 94% Patient response rate
• <3% No show rate
• <10% Late cancellation rate
• >70% referral conversion rate
• >75% completion of annual exams 

A New Honor Joins Our Ever-Growing List of Accolades

We pride ourselves in leading the charge to make healthcare #1 in customer service. And it’s not just talk—this past year, Artera has received significant recognition for our efforts, in addition to its recognition as “Best Overall Patient Engagement Company,” including:

• “Best in Conversational AI” by AVIA Marketplace
• “World’s Best Digital Health Companies 2024” from Newsweek
• #181 fastest-growing company – 2024 Deloitte Technology Fast 500
• Inc. 5000 list of fastest-growing companies – 5 consecutive years

What’s Next for Artera?

With this recognition, Artera is poised to continue its mission of setting the standard for patient engagement in healthcare. The company has plans to further evolve its AI-powered patient engagement tools, expand its reach across new health systems and support healthcare providers in delivering seamless healthcare experiences.

Artera’s continued focus on accessibility, technology integration and patient-centered design will undoubtedly drive even greater success in years to come.

For healthcare providers looking to take their patient engagement efforts to the next level, Artera’s platform offers a transformational solution. Interested organizations are encouraged to explore how Artera can enhance their patient communication and ultimately improve care outcomes.

Learn more about our new AI-powered solutions or book a demo today.

The post Artera Named “Best Overall Patient Engagement Company” in the 9th Annual MedTech Breakthrough Awards Program appeared first on Artera.

Today, we celebrate our 10–year anniversary—a decade of progress, growth and unwavering commitment to transforming the patient experience through better communication and engagement. This milestone is more than a marker of time—it’s a tribute to our culture, our evolution and the incredible people who embody our mission and values. Join us as we look back at the milestones that brought us here and ahead to the exciting future we’re building.

The Evolution of Artera

Over the last decade, Artera has continuously adapted and innovated to meet the evolving needs of healthcare organizations and their patients. Originally created as a straightforward texting solution for providers, it has evolved into a sophisticated, intelligent platform that streamlines, connects and elevates patient interactions into one unified system.

To appreciate where we are today, let’s look back, starting from the beginning:

2015: The Birth of WELL Health (Now Artera)

In 2015, our company was born out of frustration after an unnerving personal health scare experienced by our founder. Despite receiving high-quality care, our CEO and Co-Founder Guillaume de Zwirek found the process of coordinating care as a patient both inconvenient and inefficient: waiting on hold, leaving voicemails and missed calls was the norm. The burden of communication was placed on the patient, which felt backwards.

With healthcare’s deep resources, infinite market, and mission-driven employee base, it could be the #1 industry in customer service – and that became our mission. Starting as WELL Health, our platform initially provided simple texting solutions, a welcome innovation for healthcare providers looking to stay connected with their patients.

This ability to engage patients in real-time created a foundation for empathy-driven healthcare services, setting the stage for a broader transformation in the way providers and patients interact.

From Simple Texting to a Complete Solution for Patient Engagement

Over the years, Artera took bold leaps forward, with each step designed to solve the challenges healthcare organizations face. Here’s how we’ve evolved over the past decade:

1. 2015-2022: WELL established itself as the go-to tool for healthcare texting, ensuring seamless patient-provider communication.
2. 2022-2024: WELL rebranded to Artera and transitioned into a powerful patient communication software, enabling office staff to manage voice, text and web-based communication from a unified platform called Artera Harmony. This open platform – Artera Harmony – integrates with a provider’s existing technology, suite of applications and various departments, to streamline patient communications, minimize message overload and consolidate various channels for personalized messaging.
3. 2024-2025: Artera became an AI-powered digital patient engagement platform, streamlining healthcare operations. Advanced capabilities like actionable insights, real-time language translation and workflow-enhancing efficiencies set us apart. Artera also launched many new solutions: Artera Intake & Payments, Artera ScheduleCare, Pulse Outreach, Branded Messaging and two new AI co-pilots.
4. 2025 and beyond: True to its innovative spirit, Artera is committed to building the future of healthcare communication by introducing virtual agents for healthcare, offering cutting-edge automation for patient interactions while preserving the human touch.

Through every iteration, we’ve listened to our customers, evolving our solutions to address their most pressing challenges and scale with their growing needs.

10 Years of Impact

The numbers tell the story. Today, Artera is trusted by more than 900 provider organizations and enables 2 billion patient communications annually. Our platform supports messages in 109 languages, helping providers reach patients anywhere, and eliminating barriers of location or language.

Artera streamlines operations, cutting staff time by an impressive 72% while recovering over $1.6 million in revenue per use case. With a remarkable 98% customer renewal rate, it’s a proven solution that delivers exceptional results.

Celebrating Our Customers and Colleagues

But beyond the metrics, our greatest achievement is the trust and loyalty of our customers. From national hospital systems to local clinics, we are honored to support healthcare organizations in delivering better patient experiences.

In addition to our amazing customers, the driving force behind Artera’s decade of success is our people. From engineers to customer support managers, every Artera colleague has played a role in shaping our platform and culture. Together, we’ve created a team that values collaboration and a shared passion for making healthcare more accessible and efficient for patients nationwide.

To our team, customers and community, thank you for being part of this remarkable decade. The progress we’ve made would not have been possible without you.

Building the Future of Patient Engagement

What does the future hold for Artera? More innovation, collaboration and partnerships with healthcare providers to address the evolving needs of the industry.

Our commitment to being a leader in digital health and patient engagement remains steadfast. We will continue to leverage agentic AI to unlock new efficiencies, refine patient outreach and support a more connected, human-centered healthcare system. Most importantly, we promise to listen—to our customers, patients and the market—to ensure we stay at the forefront of healthcare innovation.

“With the proliferation and commoditization of AI across the market, differentiation really comes down to three key things—integration, distribution and documented workflows. As a trusted partner to over 900 providers, we’ve integrated AI into our platform for years to help them make smarter decisions and drive organizational growth. Artera will continue to build on these advancements to create new AI tooling which drives industry progress and enhances the patient experience.” – Guillaume de Zwirek, CEO and Co-Founder, Artera

Join Us in Shaping the Next 10 Years

Artera’s story is far from over, and the next chapter is just beginning. Whether you’re a healthcare professional, tech innovator or business leader, there’s a place for you here as we lead the charge into a smarter, more connected future for patients and providers.

Help us build better patient experiences. Explore our open positions today.

The post Celebrating 10 Years of Artera: A Decade of Innovation in Patient Engagement appeared first on Artera.

At Artera, we understand the complexities and challenges healthcare organizations face in safeguarding patient data. That’s why our security program goes above and beyond industry standards to deliver unparalleled security, reliability and peace of mind. With a steadfast commitment to compliance and privacy, Artera ensures that healthcare providers can operate confidently while delivering impactful, secure patient communications.

Why Healthcare Needs a Robust Data Security Platform

In today’s digital environment, healthcare data is a top target for cybercriminals due to the high value of patient records on the black market. Alongside malicious breaches, accidental data exposure can lead to severe consequences. Recent studies reveal that the average cost of a healthcare data breach has escalated to $11 million highlighting the urgent need for proactive, compliant security measures.

To safeguard personally identifiable information (PII) and ensure HIPAA compliant messaging, healthcare organizations must meet rigorous standards like those outlined in healthcare privacy regulations. But achieving this level of protection requires more than an internal IT effort. It demands collaboration with a healthcare data security platform that embeds security into every layer of communication infrastructure.

This is where Artera sets the bar with a platform designed for privacy, compliance, and long-term trust.

Artera’s Advanced Healthcare Data Security Standards

As a leading healthcare data security platform, Artera sets the standard in protecting patient data and ensuring compliance. Our extensive portfolio of certifications, including SOC 2 Type 2 healthcare, HITRUST certified platform, and HIPAA compliant messaging, underscores our unwavering commitment to data protection and privacy. These credentials position Artera as a trusted security partner for more than 900 healthcare organizations and government agencies across North America.

SOC 2 Type 2 Healthcare Compliance: A Gold Standard in Security

Artera’s achievement of SOC 2 Type 2 healthcare compliance confirms our leadership in secure healthcare technology. Audited under the strict AICPA Trust Services Criteria, this certification evaluates our platform’s controls across security, availability, and privacy essential pillars for a healthcare data security platform.

But this isn’t just a checkbox exercise. The audit reviewed every operational detail system integrity, access controls, and incident response protocols. Artera earned a perfect score, demonstrating our ability to consistently safeguard sensitive patient data and meet rigorous healthcare compliance standards.

HITRUST Certified Platform for Healthcare Data Protection

Artera has been a HITRUST certified platform since 2019, earning what’s widely acknowledged as the “gold standard” in healthcare compliance. HITRUST integrates key regulatory frameworks including HIPAA, NIST, and others into one unified standard designed specifically for healthcare organizations managing sensitive data.

This certification validates that Artera meets comprehensive and evolving security controls, reinforcing its status as a healthcare data security platform capable of defending against modern threats to patient privacy.

Global ISO Certifications for Healthcare Data Security Compliance

Artera takes a proactive stance, aligning not just with domestic but also international security benchmarks. This includes a suite of ISO certifications that demonstrate our ongoing efforts toward excellence:

• ISO 27001 establishes requirements for an Information Security Management System (ISMS), ensuring we expertly manage risks to the confidentiality, integrity, and availability of data.
• ISO 27701 enhances data privacy management under our ISMS, focusing on personally identifiable information (PII).
• ISO 27017 offers supplementary guidelines for security measures specifically tailored to cloud-based services.
• ISO 27018 adds provisions for protecting sensitive customer data within the cloud, bolstering privacy.

By adhering to these rigorous standards, Artera gives healthcare providers peace of mind with globally recognized, enterprise-grade security.

TCPA Compliance, Data Privacy, and Secure Healthcare Messaging

Artera enforces TCPA compliance to protect patient rights and ensure every healthcare communication meets the strictest standards for transparency and consent. This commitment is supported by on-shore, SOC 2 Type 2 healthcare-accredited data centers that safeguard sensitive patient information through secure storage and controlled access.

Artera’s privacy practices are further reinforced by our alignment with ISO 27001 and ISO 27701 standards, establishing a robust framework for continuous improvement in healthcare data protection.

“Through the establishment and maintenance of a management system aligned to both the ISO 27001 and 27701 standards, Artera has committed to a process that will perpetuate a virtuous cycle of continual improvement within the organization. The dedication and rigor with which Artera operates is management system ensure it will continue to excel as its compliance program grows and evolves.” 

– Will Dunphy, Coalfire’s Senior Manager – Privacy & International Assurance

Real-Time Oversight and Continuous Improvement

Artera’s security program isn’t static – it evolves to meet emerging threats by integrating real-time oversight. We monitor and assess our systems continuously, ensuring compliance and proactively identifying vulnerabilities. This commitment to constant improvement allows us to maintain a cycle of excellence, addressing both current and future challenges effectively.

Surpassing Healthcare Security Standards to Build Confidence

What truly sets Artera apart is our internal philosophy: to exceed industry standards wherever possible, ensuring that every hospital system, clinic and federal agency we work with can feel confident about the safety of their data. Here’s how this commitment translates into tangible benefits for our partners:

• Patient Trust and Peace of Mind: Patients entrust their healthcare providers with deeply personal information. Artera ensures that trust is met with uncompromising vigilance, resulting in higher patient satisfaction and loyalty.
• Regulatory Confidence: With certifications like HITRUST and SOC 2 Type 2, healthcare providers can easily demonstrate compliance during audits and under scrutiny.
• Operational Continuity: Advanced security measures drastically reduce the risks of breaches or downtime, enabling healthcare organizations to maintain the consistency patients rely on.

Access Artera’s Trust Center

Transparency is central to our security philosophy. The Artera Trust Center serves as a centralized resource where organizations can access information about our certifications, security programs and compliance standards. This hub reflects our commitment not only to secure processes but also to openness in our practices. The Trust Center provides key insights into all we do to safeguard data and improve our platform. 

For a full list of our certifications, please check out this list. 

“Artera’s security program is particularly impressive, and security has clearly been a primary focus since the company’s beginning. Artera has made sure to consider the end-to-end data flow process, and they’ve conscientiously deployed all the necessary controls to best address safety, privacy, and potential risk.”

– Deepak Chaudhry, BDO, National Health IT & HITRUST Leader, President of Houston HIMSS Chapter

Partner with a Leading Healthcare Data Security Platform

When it comes to data security, healthcare providers can’t afford to compromise. Artera’s advanced security framework goes beyond required compliance, ensuring healthcare organizations have a partner they can depend on. If you’re ready to partner with a platform that prioritizes security as much as you do, Artera is the clear choice. Learn more about our security practices and certifications by visiting the Artera Trust Center today.

The post Healthcare Data Security Done Right: Artera Leads the Way appeared first on Artera.

This recognition reflects not only the value we place on our employees but also our commitment to fostering a workplace where tech professionals can thrive. Whether you’re already part of the tech world or a job seeker looking for your next opportunity, here’s a closer look at what makes Artera a standout employer.

Built In’s Best Places to Work 2025

Built In is the “always on” recruiting platform that reaches the tech professionals that other leading recruiting platforms don’t. Its annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S.

“Being recognized as a Best Place to Work is a testament to these companies’ commitment to building a workplace where individuals and innovation thrive,” says Built In CEO and Founder, Maria Christopoulos Katris. “At Built In, we understand that great companies are powered by great teams, and this achievement showcases their dedication to fostering a culture of growth, inclusivity, and excellence. Congratulations on this well-deserved honor.”

Artera’s commitment to workplace excellence has earned us spots on multiple Builtin Best Places to Work 2025 lists, including:

• 100 Best Places to Work in Seattle
• 100 Best Places to Work in Colorado
• 100 Best Places to Work in Los Angeles
• 100 Best Places to Work in Boston
• 100 Best Places to Work in Chicago

What Artera Employees Are Saying

We believe that the best way to understand a workplace is to listen to the people who work there. At Artera, our employees drive our success, and their voices reflect why this recognition is so well-deserved.

Here’s what some of our Arterians have to say:

“There are so many Arterians that make this such a special place to work!” – Joanna Zuo, Director, Engineering Ops

“I love working with our HR Partners. They’re so supportive and encouraging—amazing role models!” – Amber Nozzi, Human Resources Generalist

“I truly appreciate the Support team. Their willingness to help has made me feel cared for and valued. It’s the people that make this job so enjoyable!” – Yunuen Valencia, Customer Support Engineer

“I’m so very honored to work with such an unbelievably talented, kind, and fun group of people.” – Teresa Call, Customer Success Executive

Other Arterians also praised the groups and teams we have here, sharing a glimpse into the strong, collaborative and vibrant culture that defines Artera:

• “I’m so appreciative of all the CEC (Connected Employee Committee) and ERG (Employee Resource Group) leaders. They work tirelessly to create wonderful opportunities for connection and growth.” – Nicole Ossey, VP of People
• “The entire DevOps team is so supportive and helpful. I learn so much from them—it’s an honor to work with such an amazing group!” – Sumukha Prasanna, Senior DevOps Engineer

How Artera Supports Employee Growth

We believe that a great workplace empowers employees to grow, both professionally and personally. Here’s how we’re doing just that:

• Comprehensive Learning Programs: From in-house training to external certifications, employees are encouraged to broaden their skill sets and advance their careers.
• Mentorship Opportunities: Senior leaders actively mentor team members, nurturing future industry leaders.
• Wellness Initiatives: We care deeply about our employees’ well-being, offering mental health resources, wellness stipends, and flexible work arrangements to promote balance.

These initiatives are woven into the fabric of Artera, ensuring that every employee feels valued and supported.

Community Engagement at Artera

Strong workplace cultures extend beyond desks and Zoom calls. Artera actively invests in community engagement through our Connected Employee Committee (CEC) and Employee Resource Groups (ERGs), which are cornerstones of our company culture.

Through these groups, Arterians have the chance to:

• Build meaningful connections with coworkers.
• Celebrate diverse backgrounds, perspectives, and experiences.
• Lead initiatives that contribute to both internal and external communities.

Whether it’s through volunteering, organizing team-building events, or creating safe spaces for open discussions, our CEC and ERG leaders play an essential role in shaping Artera’s unique culture.

Why Artera is a Top Employer for Tech Professionals

From expert curation of employee programs to the unmatched camaraderie within our teams, Artera has proven itself as a premier workplace for tech professionals. Our recognition across multiple Built In Best Places to Work lists underscores our commitment to innovation, inclusivity, and excellence.

If you’re a job seeker or tech professional yearning for a workplace that values you as much as the work you do, Artera might just be your perfect match.

Explore Opportunities at Artera

Are you ready to join an award-winning team that’s reshaping patient communication? Explore our career opportunities and take the next step toward a fulfilling career with Artera.

Together, we can make healthcare #1 in customer service.

The post Artera Recognized in Built In’s Best Places to Work 2025 appeared first on Artera.

During the event, attendees heard from several remarkable speakers, including David Shulkin, the Ninth Secretary of the U.S. Department of Veterans Affairs, and four-time Olympian, cancer survivor and Medalist, Chaunté Lowe.

One of the key highlights of the conference? An exciting opening announcement by our CEO and Co-Founder, Guillaume De Zwirek, where he announced three new products. Let’s dive into his session below.

“Meaningful change takes both passion and perseverance”

Having spent nine years in the industry, we’ve learned that it’s not so simple to break down barriers within patient communications. We’re still learning, iterating and evolving — and while we may not have arrived yet when it comes to our mission of making healthcare #1 in customer service, we are well on our way.

So, what keeps us going? First and foremost, improving the lives of patients. Second, is our customers – they motivate us to be better, to do even more, inspiring us to keep moving forward. Together, we know a brighter view of healthcare is within our reach.

Three New Products Unveiled

At Artera Heartbeat’23, we first announced our next-generation SaaS platform, Artera Harmony, designed to smartly streamline patient communications, minimize message overload and consolidate various channels for personalized care delivery.

This year at Artera Heartbeat’24, we introduced three new products within the Artera Harmony platform, each carefully crafted to further transform your patient communications strategy. Let’s dive into each one.

1. Artera Pulse Outreach: Available in Q4, this product empowers healthcare providers with dynamic, recurring patient outreach from any data source. It’s designed to reduce manual outreach, improve patient outcomes and is perfect for a variety of workflows like care gap closure, pre and post-visit communication, medication adherence and more.
2. Artera Branded Messaging: Also available in Q4, Artera Branded Messaging is the first of its kind, allowing healthcare providers to include their logos, images and information in patient messaging apps, offering a personalized SMS experience to improve engagement and enhance patient trust.
3. Artera Connection Hub (BETA): This innovative suite of interoperability and reporting tools is designed to simplify patient engagement across both Artera and third-party systems. Artera’s sophisticated APIs and comprehensive preferences framework empower healthcare providers to enhance messaging and data management while delivering personalized patient experiences tailored to individual communication preferences.

Innovation Continues: These New Products Are Just the Beginning

We’re proud to say our product line has advanced far beyond where we initially started, and we’re incredibly excited to unveil these new products with you all. It won’t stop here, however — we’re continuing to evolve, analyzing customer data and classifying inbound and outbound messages to determine the intent of all communication. These insights will only continue to expand our platform’s capabilities over time, powering a new suite of tools and features to take your patient communications to a whole new level. Stay tuned for more product updates – coming soon!

While we’re excited to unveil these new products, the conference wasn’t just about product launches and inspiring speeches. Artera Heartbeat’24 attendees had diverse experiences, including educational workshops, hands-on product training, best practices from power users and a handful of networking opportunities. The presence of third-party HIT vendors in the Marketplace lounge added an extra layer of innovation to the event.

The success of Artera Heartbeat’24 reflects our commitment to our customers and our shared mission to advance the future of patient communications. Stay tuned for more updates on these innovative products, or visit www.artera.io for additional information.

For more insights from the Artera Heartbeat’24 conference, visit https://heartbeat.artera.io/ or check out our latest blog “The Top 5 Themes from Artera Heartbeat’24.”

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With nearly 300 healthcare leaders and 100+ health systems represented, this year’s event was another huge success, and focused largely on enhancing the patient experience and breaking down barriers in healthcare.  

The gathering was filled with valuable insights, groundbreaking ideas and innovative solutions that all professionals could take home with them. Explore the top five takeaways from Artera Heartbeat’24 below to gain a deeper understanding of the key themes presented at the event.

Artera Heartbeat’24: More than Just a Customer Conference   

Artera Heartbeat’24 is more than just a customer conference; it’s a connection point for our 800+ customers, designed to deliver an immersive experience for strategic leaders and power-users from health systems, FQHCs, specialty practices, physician practices and clinics. 

At the event, attendees enjoyed a rich variety of experiences designed to foster meaningful connections and drive actionable patient communications insights. Based on feedback from Heartbeat’23, this year’s event delivered new and exciting experiences, including: 

Educational Workshops & Affinity Discussions: Health system leaders had the opportunity to network, connect and learn from other like-minded organizations through five tailored affinity sessions, hosted by Artera customers. These included hands-on product trainings and tips from Artera power-users and product leaders on various patient experience topics such as referrals, intake, payments, scheduling and more. 

Marketplace Lounge: An educational experience that showcased a carefully curated selection of third-party HIT vendors from the Artera Marketplace (Health iPass, RevSpring, Flywire, Hyro, Tonic and Blockit) to highlight how collaborative innovation across the digital health ecosystem can create more connected and enriching patient experiences.

Inspiring Keynotes: Featuring the Ninth Secretary of the U.S. Department of Veterans Affairs, David Shulkin, and an inspirational session from four-time Olympian, medalist and cancer survivor Chaunté Lowe. 

As always, the event included some fun as well, kicking off in true Texas fashion at Austin Garden & Studio with a live country band, delicious offerings from some of Austin’s best food trucks and plenty of networking!

The Top 5 Themes from Artera Heartbeat’24

This year’s conference shed light on several critical aspects within the patient experience and healthcare industry at large, offering valuable insights and takeaways for professionals. Here are the top five themes covered: 

1. All healthcare organizations face similar challenges.

No matter the type of organization you work for—be it an FQHC, a large health system, an academic medical center, or a small clinic—we consistently heard of similar challenges you’re facing, including:

Staff Burnout: Most organizations are looking to improve staff efficiency, reduce as many manual tasks as possible and streamline workflows to improve both the staff and patient experience. At the event, organizations discussed various ways to automate redundant tasks and improve the staff experience. 

Over-Messaging Patients: Over-messaging is another challenge that can lead to patient disengagement. Heartbeat sessions emphasized the importance of strategic communication—sending relevant, timely and concise messages that add value to the patient. 

Lack of Standardization and Scalability: A lack of standardization and scalability can hinder the efficiency and effectiveness of operations. Many organizations highlighted the need for standardized processes and implementing technology to scale operations, ensuring consistency in terms of care delivery and communication.

What does this mean? Obstacles are inevitable, but ultimately, we’re all on the same team and have similar goals that we can work toward together. 

2. The patient journey is not linear. 

Patients have unique experiences and needs that require customized pathways. Healthcare providers must invest time and effort in understanding these journeys and designing tailored care plans that address individual patient requirements.

Customized Pathways: Customized pathways involve a holistic approach to patient care, considering factors such as medical history, personal preferences, and social determinants of health. By creating more personalized, tailored communication that touches every part of the patient journey, providers can enhance patient engagement, improve adherence to treatment, and achieve better health outcomes.

Practical Applications: To create and implement customized pathways, healthcare organizations can use data and analytics to gain insights into patient behavior and preferences. By identifying how specific populations respond to certain communication, providers can make adjustments to align better to the patient’s unique needs and improve overall engagement.  

3. Effective patient communication is simple and consistent. 

Simplicity is key: Simplifying patient messages is crucial for effective communication. The conference underscored the importance of clear, concise and straightforward messaging that resonates with patients. Avoiding jargon and using plain language can make information more accessible and understandable.

Consistency and Branding: Consistency in messaging and branding helps build trust and familiarity with patients. By maintaining a consistent tone and style across all communications, healthcare providers can reinforce their brand identity and create a cohesive patient experience. This consistency also extends to visual elements, such as logos and color schemes, which contribute to brand recognition. Many of our customers are now looking forward to our new product, Artera Branded Messaging, which helps deliver a more personalized experience to patients.

4. AI can be a valuable ally if we choose to embrace it.

It’s no surprise that Artificial intelligence (AI) has the potential to transform healthcare, offering new ways to tackle challenges and improve patient care. Several Artera leaders, such as CEO and Co-Founder Guillaume de Zwirek, and Ashu Agte, Chief Technology Officer, discussed the significant potential of AI in patient communications, unveiling an in-depth look into the company’s ambitious AI strategy and new products available. 

Over the past few years, investments in AI in health care have been soaring; while we can’t necessarily predict the future, we do know that AI has the ability to help healthcare providers optimize operations, reduce administrative burdens, enhance the patient experience and reduce spend. In order keep up with the technology, we must embrace it moving forward.

5. The collective goal is bigger — let’s work together. 

As noted above, all providers face similar challenges, despite how different they can be in terms of size or the patients they serve. Ultimately, we share a common path, have the same goals and each make up a part of the greater U.S. healthcare system. To that end: we’re on the same team.

Keynote speaker Chaunté Lowe left us with a positive message to ponder about this concept: “We are so much stronger together. When we work together, we can get to where we’re going way faster.”

Define what success means to you: Success can hold different meanings to different people. Take the time to define what success means to you – or your organization. Set goals that align with you, but also take you outside of your comfort zone. Work together with others within your organization to define your goals, analyze failures and revise and try again.

Commit to Excellence: Continuous learning and improvement are essential for achieving excellence in one’s career or in the healthcare industry at large. Providers must stay updated with the latest trends, best practices and technological advancements. Engaging in professional development, attending conferences and participating in training programs can help healthcare professionals stay at the forefront of their field.

That’s a Wrap on Artera Heartbeat’24…Stay tuned for Heartbeat’25 Updates!

The Artera Heartbeat’24 conference provided invaluable insights into the future of patient communications. By addressing common challenges, understanding the non-linear patient journey, enhancing patient engagement through effective messaging, fostering collaboration and continuous learning, and embracing AI, healthcare professionals can drive innovation and improve patient care.

Through this, we can continue to transform healthcare together. What did you learn at Artera Heartbeat’24? Let us know!

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This year, at Artera Heartbeat ’24, we celebrated the remarkable contributions of healthcare professionals and organizations who have utilized Artera in unique ways to make a significant impact in their communities. Gathered in Austin, Texas, we unveiled the winners of the prestigious Artera Heartie Awards to our customers on September 19, 2024. 

Let’s take a closer look at the inspiring stories behind this year’s Artera Heartie award winners.

What are the Artera Heartie Awards?

Before we dive into the winners, let’s first review what the Artera Heartie Awards truly are. 

The Artera Heartie Awards honor outstanding achievements in patient communication, focusing on innovation, community impact and patient connections. These awards are a testament to the dedication and hard work of our customers who strive to enhance the patient experience through the use of Artera. This year, the awards were divided into three categories: 

1. Community Impact
2. Connected Patient Experiences
3. Breaking Barriers

Community Impact

The Community Impact category celebrates customers who have achieved profound, data-driven results in their communities. This year, we had five remarkable winners – all with inspiring stories. 

Hackensack Meridian Health

Hackensack Meridian Health was honored with a Community Impact Award for its mammography initiative, designed to bridge gaps in care. Engaging 45,000 patients, the campaign led to 7,000 scheduled mammography appointments and enabled 840 patients to identify early signs of breast cancer, facilitating prompt interventions and enhancing patient care. Moreover, the initiative yielded an additional $2.7 million in incremental revenue for the organization. Congrats to Hackensack Meridian Health! 

Lakeside Community Healthcare

Lakeside Community Healthcare was recognized for its well-child initiative. By targeting 189 local families, they achieved an impressive 94% success rate, scheduling 179 well-child appointments in less than 60 days. This initiative not only improved the health of countless children but also demonstrated the power of targeted outreach. Congrats to Lakeside Community Healthcare!

Community Health Centers of the Central Coast

Community Health Centers of the Central Coast, a Federally Qualified Health Center (FQHC), used Artera’s Community Outreach feature to launch a text outreach campaign aimed at recruiting new patients. Within one year, they achieved a 30% recruitment rate, bringing in 11,000 new patients and scheduling 20,000 appointments. Their dedication to expanding access to care is truly commendable. Congrats to Community Health Centers of the Central Coast! 

Esperanza Health Centers

Esperanza Health Centers, an FQHC based in Chicago, utilized Artera Self-Service Analytics to create personalized campaigns for specific populations. By testing messages to understand what resonated best with their patients, they saw increased engagement and faster response rates. This initiative led to a 58% improvement in their Net Promoter Score (NPS), showcasing the power of data-driven personalization. Congrats to Esperanza Health Centers! 

Houston Methodist

Houston Methodist received a Community Impact Award for its discharge initiative. Leveraging Artera for post-discharge communication, they studied the effects of conversational messaging on readmission and revisit rates. The results were astounding, with a 29% reduction in overall readmissions and a 20% decrease in revisit rates. Additionally, engaged patients had higher HCAHPS scores in all domains compared to the non-engaged cohort. These findings were so significant that they were published in the British Medical Journal. Congrats to Houston Methodist! 

Connected Patient Experiences

The Connected Patient Experiences category, introduced last year at Heartbeat’23, recognizes organizations that excel in connecting with their patients. 

First, let’s review how we define a “Connected Patient”:

A unique patient that has had any of the following patient communications occur (within one calendar day):

• 1+ Manual Outbound & 2+ Inbound* messages
• 2+ Automated & 1+ Inbound messages
• 2+ Conversation Builder messages & 1+ Inbound* OR 3+ Conversation Builder messages

*inbound messages have 10+ characters

The “Connected Patient Rate,” defined by our data team, is then determined by dividing the number of reached patients by connected patients.

Most Connected Community Health Center: United Health Centers of the San Joaquin Valley

Since its initial go-live with its Call-to-Text workflow – servicing 1,000 patients via text in one day – United Health Centers of the San Joaquin Valley has continued to have meaningful interactions with patients, boasting an impressive 88% Connected Patient Rate. 

Additionally, with a 70% appointment booking rate via their Conversation Builder workflow, the health center has increased staff efficiency and time savings, with 70% of work being completed by Artera before it gets to staff. Congrats to United Health Centers of the San Joaquin Valley!

Most Connected Department: Vanderbilt University Medical Center’s Discharge Care Center 

Vanderbilt University Medical Center’s Discharge Care Center is a 24/7 clinic that utilizes Artera’s conversational messaging and Conversation Builder, resulting in world-class patient response time (PRT).

Through their established care journeys, patients get automated messages for the first 30 days after they are discharged from the hospital, helping the organization achieve an 84% Connected Patient Rate. Congrats to Vanderbilt University Medical Center’s Discharge Care Center!

Connected User of the Year: Theresa Pinn-Kirkland, Houston Methodist

Theresa Pinn-Kirkland, Nursing Supervisor, Post-Discharge Care Manager at Houston Methodist, has partnered incredibly closely with Artera to help support Houston Methodist’s post-discharge efforts.

With 128,000 messages sent and 62,000+ patients touched between June 2023-2024, Theresa’s tireless efforts exemplify the impact one dedicated individual can have on patient engagement. Congratulations to Theresa Pinn-Kirkland!

Breaking Barriers

The Breaking Barriers category recognizes customers who use Artera’s technology as early adopters or beta partners to break down barriers to make healthcare #1 in customer service.

Health System: Sansum Clinic 

Our health system customer that is Breaking Barriers is Sansum Clinic, one of Artera’s key Beta partners. The organization continues to leverage automation with both conversational messaging and Conversation Builder workflows across its entire enterprise, resulting in nearly 6,000 staff hours saved and a 70% patient response rate within the past year. Congrats to Sansum Clinic!

Expanse Patient Connect: Golden Valley Memorial Healthcare

Our Expanse Patient Connect Breaking Barriers Award winner is Golden Valley Memorial Healthcare. As one of the earliest adopters of conversational messaging, they connected with 32,000 patients, demonstrating the power of innovative communication methods. Congrats to Golden Valley Memorial Healthcare! 

Unified Consumer Communications: ChristianaCare

ChristianaCare received our Unified Consumer Communications Breaking Barriers award for its early adoption and testing of new features, including external message ingestion, the Patients Area and self-rescheduling. Their efforts led to an 80% increase in automated messages, highlighting the importance of continuous improvement. Congrats to ChristianaCare! 

Growth Catalyst: UCI Health

UCI Health was recognized as the Growth Catalyst Breaking Barriers Award winner for its ongoing efforts to push growth and break barriers. UCI Health was our customer to roll out Extended Languages, including Arabic, and is now live with six languages across its enterprise. This commitment to inclusivity and accessibility is truly inspiring. Congrats to UCI Health! 

Innovator of the Year: Children’s Wisconsin

Children’s Wisconsin received the Innovator of the Year Breaking Barriers award for its participation in 15 Artera beta programs over the past year. The organization’s willingness to innovate and test new solutions is paving the way for advancements in pediatric care and beyond. Congrats to Children’s Wisconsin! 

…And That’s a Wrap on This Year’s Heartie Awards!

The Artera Heartie Awards celebrate the dedication and innovation of healthcare professionals and organizations who are making a profound impact on the patient experience Each of the winners exemplifies the power of using technology to connect with patients, improve outcomes and break down barriers.

We extend our heartfelt congratulations to all the Artera Heartie 2024 Award winners – your efforts are not only transforming the patient experience but also inspiring others to strive for excellence!

If you want to learn more about how Artera can help your organization achieve similar success, don’t hesitate to reach out. Together, we can continue to make healthcare #1 in customer service.

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Customer Education Leads to Empowered Users

Healthcare providers today face immense stress, and mastering new technology should not contribute to it. That’s why we believe quality customer education is more than just a perk; it’s a crucial aspect of success. When users are well-educated, they can use tools and platforms more efficiently, leading to better outcomes and overall satisfaction. By providing high-quality, accessible educational content to customers, users become more empowered to be self-sufficient and confident in their use of such tools.

What is Artera Academy?

Rooted in adult learning theory, the Artera Academy equips our 800+ customers with easily accessible educational content to maximize the use of the Artera platform, with the goal of delivering more seamless, connected patient experiences.

The online learning center is an all-inclusive educational platform designed to empower healthcare leaders and Artera customers with the knowledge and skills they need to maximize their use of Artera. Whether it’s understanding the platform’s functionalities, managing implementations, or troubleshooting issues, Artera Academy has you covered.

Easily Accessible Educational Content: One of the standout features of Artera Academy is its self-service, on-demand coursework. Users can access various courses at their convenience, allowing them to learn at their own pace. This flexibility is crucial for busy healthcare professionals who may not have the time for traditional, scheduled training sessions. With over 20+ online courses covering a wide range of topics from platform overviews to campaign management, users can access content asynchronously, meaning they can start and stop their coursework whenever they like. Upon completing a course, users can download guides for future reference, ensuring that the knowledge gained is always at their fingertips.

Overall, these courses have an average satisfaction rate of 85 percent, highlighting their effectiveness and value to customers.

Various Content Types: Since we understand that different learners have different needs, Artera Academy offers a variety of content types for users to engage with. Whether you prefer videos, articles, or interactive simulations, you can choose the format that best suits your learning style. This approach ensures that every user can find the resources they need in a way that resonates with them.

Enhanced User Interface: We understand that a smooth user experience is crucial for effective learning. That’s why Artera Academy features an enhanced user interface designed to be intuitive and user-friendly.

Certificates of Completion: To recognize and reward the efforts of our learners, Artera Academy issues certificates upon the completion of coursework. These certificates serve as a testament to the user’s dedication and expertise, providing tangible proof of their skills and knowledge.

Learn Even More with Other Artera Resources

Artera Knowledge Base

Another major resource we have available is Artera’s Knowledge Base, a self-service online library with over 200 articles to support implementation and troubleshooting. The content is updated daily, ensuring that users have access to the most accurate and relevant information. Whether you’re a new user or a seasoned pro, the Knowledge Base is an invaluable tool for ongoing learning. Want to dig in? Check out a few of our most popular pages, including Campaigns Overview, Smart Phrases, and Satisfaction Forms.

Fun fact: There have been 13,000 Knowledge Base searches in 2024 thus far.

Continuing Education Webinars

To keep our users updated and engaged, Artera also offers weekly Continuing Education Webinars on Wednesdays. These live sessions create a space for Artera users to connect, learn, and enhance their knowledge and is an excellent opportunity for users to ask questions, share experiences, and gain insights from experts.

Check out a list of upcoming webinars, as well as on-demand webinars, here.

Join the Artera Academy Community

While reaching 10,000 learners is just the beginning for us, this milestone is a testament to the value and impact of quality customer education. Artera Academy is committed to continually enhancing its offerings to meet the evolving needs of healthcare leaders and Artera customers.

If you haven’t yet explored Artera Academy, and our other various customer education resources, now is the perfect time to start! Join a community of knowledgeable and engaged healthcare professionals who are committed to excellence and take the first step towards mastering the tools and skills you need to succeed using Artera’s technology within your organization.

For more information or to get started using Artera Academy, visit this link here.

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The MedTech Breakthrough Awards Program

As part of leading market intelligence and recognition platform, Tech Breakthrough, the MedTech Breakthrough Awards program celebrates excellence and innovation in medical and health technology companies, products, services and individuals. The awards serve as a platform for acknowledging outstanding achievements in breakthrough healthcare and medical advancements across various categories, including Patient Experience & Engagement, Health & Fitness, Medical Devices, Clinical Administration, Connected Healthcare, Medical Data, Healthcare Cybersecurity and beyond.

Over the last eight years, this program has grown tremendously, now receiving over 4,500 award nominations from the best and brightest digital health and medical technology companies all over the world. This year’s evaluation was extremely competitive, going through an extensive review, scoring and analysis process. Other 2024 winners include Abbott, Talkspace, GoodRx, Medtronic, SimplePractice, Welldoc, Google Health Connect, Zelis, Olympus, Woebot Health, Eli Lilly and more. 

Artera Harmony Addresses the Fragmented Patient Communication Landscape

Artera Harmony’s capabilities extend beyond mere patient messaging; it streamlines patient communications, reduces message overload and consolidates channels for personalized care delivery. The platform leverages omnichannel strengths and modern technologies, including AI-driven conversational messaging, making patient interactions more engaging and intuitive.

What sets Artera Harmony apart is its open platform architecture, allowing integration with various applications and departments within healthcare organizations. This enables comprehensive visibility into communication cadence, content and timing across disparate vendor solutions, ensuring a cohesive patient experience.

Fueling Artera Harmony’s ecosystem is the Artera Marketplace, boasting over 50 vendors leveraging the platform’s open APIs to deliver content and workflows. The Message API (MAPI) ensures seamless routing of communications to patients through a trusted provider phone number, enhancing efficiency and consistency.

With a track record of trust from over 800 healthcare systems and federal agencies, Artera facilitates approximately 2.2 billion messages annually, reaching over 100 million patients. Guillaume de Zwirek, CEO and Founder of Artera, attributes this success to the company’s commitment to innovation and partnership.

“Since inception, we’ve had an open approach to innovation,” said de Zwirek. ”We believe the best products and fastest progress are made when solution providers work together to solve the industry’s biggest challenges. With Artera Harmony, we’ve chosen to focus on communication, and we are proud of the rich ecosystem of technology companies who collectively make over 150 million API calls per year on our platform.“

In an era where patient-centric care is paramount, Artera Harmony stands as a leader in innovation, reshaping the future of patient communication. As it continues to evolve and innovate, Artera remains committed to driving positive change and fostering stronger connections between patients and providers.

New Recognition Adds to a Growing List of Awards

Artera has distinguished itself as a leader in the SaaS digital health sector, accumulating an impressive array of awards that underscore its innovation, growth and commitment to excellence. Among this year’s “Best Patient Communication Solution” Award, the company was recognized as “Best Overall Patient Engagement Service” in 2020 by Medtech Breakthrough Awards, has consistently appeared on the Inc. 5000 list of the fastest-growing private companies in America (2020 to 2023) and made Deloitte’s “Technology Fast 500” list over three consecutive years (2021 to 2023).  

Additionally, Artera has been celebrated for its workplace culture, securing spots on Modern Healthcare’s Best Places to Work and Built In LA’s Best Places to Work list multiple years in a row. Additional honors include recognition from Forbes as one of America’s Best Startup Employers, awards for collaboration and leadership in healthcare and numerous regional accolades, highlighting Artera’s impact both as an employer and a pioneer across patient engagement vendors.

Artera Harmony was also recently included in a new Forrester Landscape Report, “The Customer Experience Platforms For Healthcare Landscape, Q2 2024” which provides an overview of 29 vendors in the space. The full report is available to Forrester subscribers or for purchase on the Forrester website.

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Crafting an unforgettable customer conference requires hard work, listening to our customers and a touch of marketing magic. Last year, Artera’s Heartbeat 2023 customer conference earned a 97 NPS score from our attendees, setting a high bar. But if you know us, we thrive on the challenge to surpass high bars and set new standards. 

We’re thrilled to officially invite you to Artera Heartbeat’24, a digital health conference set in the vibrant city of Austin, Texas, from September 18 – 20, 2024. Registration for Artera Heartbeat’24 is now live. 

What’s new this year at Artera Heartbeat’24?

Actually, lots! We promise to preserve the sense of intimacy and connection you cherished last year, while elevating Artera Heartbeat’24 to new heights. We plan to bring you even more value, more learning, more networking and more karaoke . 

While the Heartbeat’24 agenda is being crafted now, here is a sneak peek at the types of moments to expect:

• Expanded Heartbeat Community:
  • Our dynamic Heartbeat community is growing to include both senior executives and power-users, with a mix of strategy discussions and tactical applications.  
• Affinity Group Sessions:
  • We are designing programming with Affinity Groups in mind. Our intent is to offer high-value breakout content tailored to our attendee community, potentially based on roles, EHRs and organization types (e.g., Health Systems and IDNs, Community and Regional Hospitals, FQHCs and CHS, children’s hospitals, Speciality Groups, OCHIN Members, Physician Practices and Clinics, and federal agencies).
  • Our programming will feature speakers who use a range of EHRs, such as  Epic, MEDITECH, Oracle Health, Athena, NextGen, ECW and more.
• Hands On Education:
  • We’ll offer Education & Training Sessions on our product features and critical topics, customized to unique applications and needs. 
• Tackling Industry-Wide Challenges:
  • As always, we’ll continue to ask the tough questions and assemble leading minds (many of you) to help tackle issues impacting our industry, such as Generative AI in patient communications, transforming data into actionable insights, and patient engagement governance, just a few examples.
• More Peer Networking Moments:
  • We heard you want more networking with your peers. You got it. This year, we’re providing unstructured and structured “birds-of-a-feather” networking so you can  connect and learn from others like you. 
• Artera Marketplace Lounge:
  • We’re creating a no-pressure, educationally-focused Artera Marketplace Lounge so you can meet and learn about additional HIT solutions from a hand-selected group of Artera-approved vendor partners. We promise, it will be more fun than a trade show floor.
• Multiple Memorable Moments:
  • This year we are planning two memorable offsite events for Heartbeat attendees – one on each night (Wednesday, 9/18 and Thursday, 9/19). Both events will capture the fun and awe of Austin itself. Each event will be filled with history, culture, delicious food and best of all, our Heartbeat attendees. 

Join the Heartbeat Community

Registration for Artera Heartbeat’24 is now open and spaces are filling up! We encourage you to take advantage of Early Bird pricing. By popular demand, we will also welcome submissions for our Call for Speakers from current Artera customers. If you have insights and achievements to share, we’d be honored to showcase your expertise. Please submit your entry through the website, and of course feel free to talk to your Artera Customer Experience representative about participating.

We look forward to welcoming you to Artera Heartbeat’24, where together, we will shape the future of patient engagement and have fun while doing it.

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