SANTA BARBARA, Calif., January 20, 2026 – Artera.io, combining human and AI agent intelligence to fix patient communications, has been recognized by Deloitte on the Technology Fast 500 list for the fifth consecutive year. This year, Artera ranked number 162 on the list of fastest-growing companies in America, in the Artificial Intelligence category. This award comes on the heels of Artera announcing the milestone of reaching $100M in CARR and securing a $65M growth investment to fuel adoption of agentic AI to fix patient communications.

Artera Executive Appointments

Artera announces the appointment of Tom McIntyre as President, Michael Jensen as Chief Financial Officer, Zach Wood as Chief Product & Strategy Officer, and Emily Coy as Vice President, Communications and Integrated Marketing. 

Tom McIntyre Named President, Artera

Tom McIntyre is President of Artera, leading the company’s end-to-end customer lifecycle. As one of Artera’s early team members, McIntyre’s leadership has been instrumental in raising over $100M in capital, scaling from $1 to over $100 million and expanding our reach to more than 1,000 customer organizations today.

In his role as President, McIntyre oversees all functions responsible for the end-to-end customer lifecycle, including Sales, Revenue Operations, Channel Partnerships, Solutions Engineering, and Customer Success. He is dedicated to ensuring that Artera’s operational efficiency and innovative products translate directly into customer value.

Michael Jensen Named Chief Financial Officer

Jensen, who joined Artera in 2023, previously held the role of Senior Vice President, Finance, where he successfully led finance, accounting, and legal responsibilities. He was the driver of Artera’s recently announced $65 million growth investment. Prior to joining Artera, Jensen was Vice President of Strategic Finance for Extend, a venture-backed company in the Insurtech sector. Previously, he founded an internet company in the personal finance space and worked in investment banking for 13 years, holding positions with Credit Suisse and Deutsche Bank. In investment banking, he advised on over $25B in financing and advisory assignments including 15 IPOs and 20 M&A transactions.

Zach Wood, Chief Product & Strategy Officer

Zach Wood is Chief Product & Strategy Officer at Artera, leading the convergence of innovation, technical execution, and corporate direction driving Artera’s market leadership and long-term success.

His unique role combining Product & Corporate Strategy ensures Artera’s internal capabilities are always aligned with external market opportunities. This oversight is defined by four strategic pillars: Build (Product), Buy (Corporate Development), Partner (Ecosystem), and Planning (Strategy). This integrated approach allows Artera to rapidly deliver solutions that best serve its customers’ needs.

Prior to Artera, Wood held roles scaling healthtech businesses as a strategy and partnerships leader (Surescripts), product leader (Cerner), co-founder (Qualia Health), and investor (Northstar Capital).

Emily Coy Named Vice President, Communications and Integrated Marketing 

In her nearly five years at Artera, Coy has demonstrated leadership and a deep commitment to Artera’s success, with a core focus on overseeing the company’s external communications, brand and creative content marketing, and digital presence. Prior to joining Artera, Coy spent nine years at Ketchum (Omnicom), most recently as Vice President leading creative campaigns for Fortune 500 companies including JPMorgan Chase and Intel.

Artera Recognized by Deloitte in the Technology Fast 500 for 5th Year in a Row

Artera ranks number 162 on this year’s Deloitte Technology Fast 500, with 502 percent growth. The Deloitte Technology Fast 500 ranks the 500 fastest-growing artificial intelligence, technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America.

Technology Fast 500 winners are selected based on percentage fiscal year revenue growth from 2021 to 2024. In order to be eligible for the recognition, companies must own proprietary intellectual property or proprietary technology that significantly contributes to the company’s operating revenue. 

“This year’s rankings highlight both enduring leadership and breakthrough momentum,” said Wolfe Tone, U.S. Deloitte Private & Emerging Client Portfolio leader and partner, Deloitte Tax LLP. “More than half of the winners are prior honorees, yet the majority of the top ten are first-time entrants – demonstrating the staying power of established leaders alongside the accelerating growth of new innovators across key sectors. As in previous years, private companies continue to dominate, underscoring the agility that private enterprises bring to competitive markets, enabling the exceptional triple and quadruple digit growth reflected in these rankings.”

New Deloitte Recognition Adds to a Growing List of Accolades

Artera has distinguished itself as a leader in the digital health sector, accumulating an impressive array of awards that underscore its innovation, growth, and commitment to excellence. This recognition from Deloitte adds to an impressive list of previous business growth and AI accolades, including: 

• Inc. 5000 list of fastest-growing private companies (six consecutive years)
• Medtech Breakthrough winner for Best Overall Patient Engagement Company (2025), Best Patient Communication Solution (2024) and Best Overall Patient Engagement Service (2020)
• 2025 Frost & Sullivan Technology Innovation Leader in the patient engagement platforms and solutions industry
• 2024 Top Company in Conversational AI by AVIA Marketplace

Additionally, Artera has been celebrated for its workplace culture, securing a spot on Built In LA’s Best Places to Work list for six years in a row. Artera has also been honored by Forbes as one of “America’s Best Startup Employers,” featured in Newsweek’s “World’s Best Digital Health Companies,” and recognized by Business Insider as one of the top “44 Startups to Bet Your Career on in 2024.”  

AI-Driven Growth and Milestones

After unveiling Virtual Agent solutions at Artera’s Customer Conference Heartbeat’24 in September 2024, hundreds of healthcare providers have deployed Artera Agents, including AI Agents, Flows Agents and Co-Pilots, to save millions of staff hours and fix patient access challenges. This award comes on the heels of multiple agentic AI milestones the company has recently achieved, including: 

• AI Co-Pilots: Deployed by over 100 healthcare providers, these solutions directly support staff by accelerating response times, reducing administrative burden with conversation summaries, and automating message shortening.
• Flows Agents – Deployed by hundreds of healthcare providers to successfully complete 94 percent of conversations without staff intervention, managing over 42 million unique sessions annually, and providing a clear, low-risk path toward full autonomy.
• healthsystemCIO Special AI report – Health System Leaders Developing the Frameworks to Let AI Flourish: Artera’s CEO and Co-Founder Guillaume de Zwirek, along with eight other industry experts from both health tech and healthcare organizations, were featured in this special report from healthsystemCIO, sharing perspectives on how leaders in healthcare can begin to adopt AI. 
• New Series – Decoding AI Agents for Healthcare: Designed to help healthcare providers navigate and evaluate the agentic AI market by breaking down critical agentic AI topics – from security frameworks like HITRUST to the innovative Model Context Protocol – to help providers make informed decisions and find the right agentic solutions for their organization.

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About Artera 

Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey – from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed.

2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io

Security First. Trust Always.  At Artera, security isn’t an afterthought—it’s the foundation. Our best-in-class InfoSec approach keeps AI safe, compliant and built for healthcare. Virtual Agent features meet top industry standards—SOC 2 Type 2, HITRUST Certified and HIPAA compliant. Plus, we do not use PHI/PII in training models. Trust the virtual agent company that has proven for a decade that security comes first.

For more information, visit www.artera.io.

Forward-looking statements: These statements, including those regarding financial milestones such as CARR and growth investments, are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. 

Disclaimer of responsibility: Artera is not responsible for the correctness, completeness, or accuracy of the statements made herein. Any claims for damages based on the press release are hereby excluded.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).  

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Santa Barbara, Calif. (December 3, 2025) – Artera.io, combining human and AI agent intelligence to fix patient communications, today announces a $65 million growth investment and a major milestone of reaching $100 million in Contracted Annual Recurring Revenue (CARR) by the end of 2025. Healthcare organizations have used Artera’s AI solutions to engage more than 200 million patients. With over 1,000 healthcare organization customers, including specialty groups, FQHCs, healthcare providers, and federal agencies, Artera supports over 2 billion patient-to-provider communications annually. 

Artera will use the $65 million funding to fuel further growth and the adoption of Agentic AI in healthcare. The growth investment included support from existing investors, Lead Edge Capital (lead investor), Jackson Square Ventures, Health Velocity Capital, Heritage Medical Systems and Summation Health Ventures.

After unveiling virtual agent solutions at Artera’s Customer Conference Heartbeat’24 in September 2024, hundreds of healthcare providers have deployed Artera Agents, including AI Agents, Flows Agents and Co-Pilots, to save millions of staff hours and fix patient access challenges.

“The race to leverage agentic AI in healthcare will not be won with technology alone; building AI agents is quickly becoming commoditized,” said Guillaume de Zwirek, CEO and Co-Founder, Artera. “Success requires technology paired with deep domain experience, extensive real-world data and distribution channels that allow for quick and easy activation. Artera has all three, which provides an essential and defensible competitive moat.”

Addressing Healthcare’s Administrative and Communication Crisis

Healthcare providers are currently facing a critical administrative and communication crisis fueled by systemic inefficiency. This challenge is rooted in the following:

• Outdated Infrastructure: Healthcare largely runs on legacy on-premise, single tenant systems with custom integration requirements that increase administrative burden and decrease patient experience.
• Explosion of Vendors: The proliferation of new vendors who lack the necessary domain and technical expertise, and promise band-aid solutions that create security and safety liabilities.

Artera addresses these pain points, offering proven agentic solutions that restore efficiency and deliver differentiation through:

1. Infrastructure (The Baseline) – Artera has driven multiple waves of transformation in patient engagement, and is again at the forefront in agentic AI by embracing standards like Model Context Protocol (MCP). In addition to AI Agents, Artera offers the proven Harmony platform to solve patient access challenges, including communications, scheduling, intake and payments, using text, email and AI Agents.

2. Knowledge (Artera’s Core Differentiator) – Artera’s vast, proprietary knowledge base, amassed over 10 years in the healthcare communication space, sets it apart. This knowledge includes over two billion annual patient-provider interactions with more than 200 million unique patients.

This extensive, real-world dataset provides an unmatched foundation for training, deploying and monitoring agentic AI solutions that are accurate, compliant and highly effective within the complex healthcare vertical. New entrants and upstarts lack this depth of historical, operational knowledge, which is critical for driving meaningful outcomes.

3. Distribution (Artera’s Strategic Advantage) – Artera is used by over 1,000 healthcare providers, including health systems, FQHCs, specialty groups and federal agencies. This established distribution network, integrations and trusted relationships drastically accelerate the path to deploying agents in production. By comparison, new entrants often face significant time and resource barriers attempting to sell, train, create specialty workflows and establish the EHR relationships required to have a successful production deployment.

Artera’s Philosophy: Agents + Humans Together

Artera’s AI Agents and AI Harmony platform enhance the patient experience by addressing the entire patient journey from phone call to follow-up. By combining human and agent intelligence, Artera automates a vast range of administrative and clinical workflows, including scheduling and rescheduling, pre-appointment cancellation and verification, RX refills and renewals, post-appointment and discharge follow-up, managing triage, common FAQs, Care gaps and more.

At Artera, security isn’t an afterthought – it’s the foundation. Artera’s best-in-class InfoSec approach keeps AI safe, compliant and built for healthcare. Virtual Agent features meet top industry standards – SOC 2 Type 2, HITRUST Certified, ISO and HIPAA compliant. Plus, Artera does not use PHI/PII in training models. 

“Artera was founded to provide every patient with the concierge-level experience,“ added de Zwirek. ”For the past decade, we’ve supported thousands of healthcare organizations, learning the intricacies of patient communications. Artera leverages that deep, decade-long knowledge to deliver AI Agents that solve real-world problems and enable their human counterparts to operate with greater efficiency. It’s not just about Agents automating a phone call; it’s about Agents and humans transforming the entire patient journey together.”

A Decade of Patient Communications Leadership and Unprecedented Scale

Artera is the undisputed leader in digital patient communications, a position forged over a decade ago with a singular mission: to make healthcare number one in customer service. The company has since built a foundation of trust and scale across the U.S. and federal sectors: 

• Extensive Industry Presence – Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies. 
• Deep EHR Integration – The “white labeled” communications solution of major EHRs, including Oracle Health’s Unified Consumer Communications and MEDITECH’s Expanse Patient Connect.
• Broad Health Sector Reach – The leading provider of patient communication technology to federal agencies, including the Department of Veterans Affairs, Department of Defense and Indian Health Service Sites. 
• Marketplace Partners – Partnered with 50+ digital health vendors who utilize Artera’s APIs to unify communications through its platform via 200+ million annual API calls, demonstrating deep market adoption and value. 
• Built on Trust and Security – The industry’s leader in trust and security, with more than 7 security certifications and FedRAMP high “in process” status (demonstrating adherence to 600+ robust security controls). 

As the original disruptor in digital patient communications, Artera has consistently defined the market through distinct eras of change. The first era began with foundational text messaging; the market then rapidly accelerated during the COVID-19 pandemic, and then ushered in the era of AI-driven automation. Today, patient communications has entered its most transformative phase: the evolution to Agentic AI. Through each of these shifts, Artera has remained the undisputed leader, pioneering the technology that sets the industry standard. 

AI-Driven Growth: Fueling Artera’s Leadership  

Artera’s platform is built on years of dedicated AI investment, continually harnessing the latest innovations in AI to address the full spectrum of administrative challenges its customers face. Examples of its AI-driven product suite include 

• Harmony AI Co-Pilots, currently in use by over 100 healthcare providers, which directly support staff by accelerating response times, reducing administrative burden with conversation summaries, and automating message shortening. 
• AI Flows Agents, Artera’s intelligent, rules-based agents. These solutions successfully complete 94% of conversations without staff intervention and manage over 42 million unique sessions annually, providing a clear glidepath to fully autonomous Agentic AI.  

Artera has built on this legacy of AI innovation to configure and deploy fully autonomous AI Agents which can support the full care journey: from phone call to follow up.  Artera’s autonomous AI Agents are the latest proof of the company’s continuous ability to be a first-mover, rapidly deploying new technology that consistently redefines the patient communications market.

The Agentic AI Revolution Is Here: Artera Takes the Lead 

Artera is uniquely positioned to disrupt the patient communications market once again, redefining the industry it pioneered a decade ago. This next wave of transformation will be led by Agentic AI, powered by Artera’s decade of experience working alongside thousands of health system leaders and physicians. This deep, real-world knowledge provides an unmatched understanding of the complexities of the healthcare industry – from seamless EHR integration to rigorous security protocols – ensuring that Artera’s solutions will lead and sustain the next era of digital health transformation.

For more information: 

• Hear Artera’s AI Agents in Action 
• Learn more in Artera’s Blog Series: Decoding AI Agents for Healthcare 

About Artera

Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey – from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed.

2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io

Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. 

Disclaimer of responsibility: Artera is not responsible for the correctness, completeness, or accuracy of the statements made herein. Any claims for damages based on the press release are hereby excluded.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).

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Santa Barbara, Calif. (September 9, 2025) – Artera, a SaaS leader in digital health, has released a new report detailing the direct impact of AI-driven patient engagement on healthcare outcomes and provider success. The report, Trends in Patient Engagement based on responses from over 1,000 U.S. patients, reveals that poor communication remains a significant barrier to care, with nearly two-thirds of patients willing to switch providers due to ineffective patient-provider engagement. Furthermore, the rise of telemarketing, spam and fraudulent SMS messages from unverified numbers can overwhelm patients, causing them to disengage or miss important communications, underscoring the need for innovative AI-powered solutions.

Key Report Findings: 

• Digital Patient Engagement Impacts Loyalty: 63% of patients said they would switch healthcare providers due to poor communication, emphasizing the need for seamless, digital-first experiences akin to retail and banking.
  • Younger patients, ages 17-54, are significantly more likely (73%) to say they’d switch doctors simply because of their customer experience, compared to patients 55 and older (51%). 
• Telemarketing, Spam and Fraudulent SMS Messaging on the Rise: 71% of patients report receiving more text messages from unfamiliar numbers that appear to be scams – making it harder to discern legitimate communication.
  • Of that group, 87% of patients say they are less likely to read messages from numbers they don’t immediately recognize. 
• Phone-Based Communication Is Broken: 47% of patients have chosen to not schedule an appointment due to frustrations communicating with their providers office via phone, leading to worsened health outcomes and missed revenue for providers. In fact, of the patients who’ve avoided scheduling an appointment due to phone frustrations, 61% said it negatively impacted their health, and 40% reported a life-threatening emergency as a direct result. 
• Short-code Messaging Sparks Frustration: 89% of patients who have seen a recent increase in short-code SMS text (which looks like spam) find it disruptive, highlighting growing frustration.
  • 65% of patients who noted they’ve seen an increase in short-code messages over the last five years admit they often ignore them, and 56% of those who overlook them report missing important information as a result.
• Conversational, AI-Powered Messaging Is the Future: 76% of patients want the ability to initiate two-way, AI-driven text messaging on any topic. Providers must look beyond appointment reminders and deploy AI-powered text messaging across the patient journey for a range of use cases such as scheduling, payments, post-visit care and more to meet patient expectations. 
• Long-Code Messaging Improves Compliance: Patients are far more likely to engage, follow care instructions and keep appointments when providers use a familiar, recognizable 10-digit phone number for texting. In fact, if long-code is used, patients report that they would be more likely to:
  • Engage with providers (89%)
  • Make all appointments (66%)
  • Complete pre- and post-appointment instructions (58%)
  • Follow their care plan (43%)
  • Pay their bill on time (41%)

Vulnerable Groups Face Bigger Communication Challenges

The report also found that certain populations — including non-white patients and those with chronic conditions — are disproportionately affected by poor communication, leading to notable health inequities and concerns for providers. Notably, the report found non-white patients are more likely to no-call/no-show for appointments (49%) compared to white patients (32%). This results in missed opportunities for care. In fact, of the non-white patients who’ve missed an appointment due to frustrations communicating with their provider, 54% report experiencing life-threatening health implications as a direct result, compared to 33% of white patients in the same group. For the full analysis, download the report here. 

“I see communications as the heartbeat of the entire patient journey. When done well, seamless and intuitive patient communication can dramatically improve satisfaction and adherence,” said Guillaume de Zwirek, CEO and co-founder,  Artera. “This report validates what we’re seeing in the market: healthcare organizations that embrace modern engagement tools — like long-code messaging, branded SMS channels and conversational agents — are differentiating themselves in the market, delivering a consumer experience they can be proud of, and ultimately driving cost savings and revenue growth.”

The report offers actionable recommendations and strategies for healthcare providers aiming to enhance patient engagement and drive organizational growth. Click here for more information and to download the full report. 

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*The patient survey was conducted by PureSpectrum, an independent market research firm that gathers insights via online, nonprobability samples collected from panels in the PureSpectrum Marketplace, and all stats are calculated therefrom. For more information on PureSpectrum’s methodology, visit purespectrum.com. 

About Artera 

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. 

For more information, visit www.artera.io.   

Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. 

Disclaimer of responsibility: The company is not responsible for the correctness, completeness, or accuracy of the statements made herein. Any claims for damages based on the press release are hereby excluded.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).

Statistics: The information and statistics presented herein are intended for informational purposes only and are based on data available at the time of publication. While Artera strives to ensure accuracy and relevance, some figures may be estimates or subject to change. Sources for all cited data have been included where applicable.

Report Methodology 1,000+ U.S. patients who are responsible for their own healthcare decisions and have engaged with the healthcare system over the last 12 months. All respondents reported they have communicated with a healthcare provider digitally.

The post New Trends in Patient Engagement Report: Short-Code Text Messages Driving Patient Frustration, 65 Percent* Admit to Ignoring Them  appeared first on Artera.

SANTA BARBARA, Calif., August 27, 2025 – Artera, a SaaS leader transforming patient experience with AI-powered virtual agents (voice and text), has been recognized by Frost & Sullivan as the 2025 North American Technology Innovation Leader and recognized as one of the fastest-growing private companies in America by Inc. As the industry’s leading provider of AI-powered patient communications technology and AI Agents, Artera continues to grow its product and engineering talent with the appointment of Sujata Mujumdar as Vice President of Engineering and Jessica Oveys as Vice President of Product. These prestigious industry accolades and talent promotions highlight the company’s commitment to product innovation, focused on meaningful customer impact and improving patient experience. 

Artera Earns Two New Industry Honors

Artera has been recognized by Frost & Sullivan, a growth-focused consulting firm and market research agency, as the 2025 North American Technology Innovation Leader in the patient engagement platforms and solutions industry. Frost & Sullivan analysts recognized Artera for its robust system integration, scalable AI-powered solutions, and significant market impact. The accolade recognizes Artera as a “transformative force in the patient engagement platforms and solutions industry.” 

The recognition selection process is guided by a rigorous analysis, evaluating multiple nominees on detailed best practices criteria in two key areas: business impact and technology leverage. According to Frost & Sullivan, this honor recognizes the market participant that exemplifies visionary innovation, market-leading performance, and unmatched customer care. 

Artera earns Frost & Sullivan’s 2025 North American Technology Innovation Leader recognition in the patient engagement platforms and solutions industry. 

According to the Frost & Sullivan report, “Artera’s artificial intelligence-powered, multichannel communication platform drives measurable improvements in operational efficiency, staff productivity, and patient outcomes. By delivering scalable, automated solutions that enhance both administrative and clinical workflows, Artera empowers healthcare organizations to improve access, reduce burdens, and drive value-based care.” 

This marks the second time Artera has been honored by Frost & Sullivan. In 2023, Artera received the Customer Value Leadership award in the North American patient engagement market, celebrated for its personalized, end-to-end customer service and innovative patient communications platform, Artera Harmony. The full report can be downloaded here.

For the 6th consecutive year, Artera has secured a spot on the Inc. 5000 List of America’s Fastest-Growing Private Companies, ranking No. 1960 among the nation’s most successful independent businesses in 2025, with a 221% three-year growth rate. According to Inc., this year’s Inc. 5000 honorees have demonstrated exceptional growth while navigating economic uncertainty, inflationary pressure, and a fluctuating labor market. 

Artera Promotes Product and Engineering Leaders

Sujata Mujumdar Named Vice President of Engineering

Sujata has been a catalyst for positive change across the engineering organization since joining Artera in 2021. In her expanded role, she now leads all software engineering across Artera, including oversight of both Artera and Artera Harmony Federal Edition. Sujata brings deep experience and an outstanding ability to lead complex, business-critical projects, setting new standards for operational excellence across the Engineering Team. 

Jessica Oveys Named Vice President of Product 

Since joining Artera in 2022, Jessica has consistently taken on increased leadership within the product organization. In her new role, she is responsible for all product management and design, spanning Artera’s commercial and Harmony Federal Edition products. Jessica is recognized for her outstanding depth of health tech product knowledge, and her expertise has driven meaningful advances that positively impact patients, providers, and operational efficiency. 

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About Artera 

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. 

Security First. Trust Always.  At Artera, security isn’t an afterthought—it’s the foundation. Our best-in-class InfoSec approach keeps AI safe, compliant and built for healthcare. Virtual Agent features meet top industry standards—SOC 2 Type 2, HITRUST Certified and HIPAA compliant. Plus, we do not use PHI/PII in training models. Trust the virtual agent company that has proven for a decade that security comes first.

For more information, visit www.artera.io.

Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. 

Disclaimer of responsibility: Artera is not responsible for the correctness, completeness, or accuracy of the statements made herein. Any claims for damages based on the press release are hereby excluded.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).  

The post Artera Celebrates Industry Recognitions and Leadership Promotions appeared first on Artera.

Santa Barbara, Calif. (August 20, 2025) – Artera, the leading provider of patient communication technology, is now listed on the FedRAMP marketplace. The “In Process” designation is an important milestone in the company’s pursuit of FedRAMP® High authorization, underscoring the company’s commitment to delivering the most secure and compliant patient communications solutions for healthcare providers and federal agencies. 

FedRAMP High authorization is a rigorous and comprehensive process set forth by the U.S. federal government; to achieve “In Process” status, Artera has demonstrated adherence to more than 400 security controls representing the highest security standards covering everything from access control and encryption to physical security and incident response.  The cloud services platform has been evaluated by a third-party assessor who is accredited to conduct a deep, independent audit of the system and confirm security controls are in place and effective.  Artera is actively working with a federal agency to obtain an Authority to Operate and its security package is now in the queue for agency review. Artera is proud to better serve federal agencies with its industry-leading patient communications platform and suite of virtual agents.

Artera Government Solutions, an Artera business unit, is the leading provider of patient communication technology to federal agencies, including the Department of Veterans Affairs, Department of Defense, as well as Indian Health Service sites. Artera Harmony Federal Edition offers a comprehensive suite of patient communication tools, including virtual agents, designed to enhance patient care, improve medication adherence, and streamline operational efficiencies throughout the patient journey. 

“Achieving the ‘In Process’ designation is a critical step forward in Artera’s mission to support federal healthcare agencies with secure and effective patient communications,” said Guillaume de Zwirek, CEO and Co-Founder, Artera. “This designation enhances our ability to serve federal agencies with our platform that meets rigorous federal security and compliance standards, while also providing patients with an improved patient experience. Innovation and security can, and must, go hand-in-hand.” 

Artera Harmony Federal Edition is distinguished by its strong emphasis on security and compliance, making it uniquely suited to serve federal agencies. The platform:

• Is certified to meet top industry standards, including HITRUST, SOC 2 Type 2, and HIPAA, ensuring data integrity and privacy at every stage. 
• Meets section 508 compliance requirements under the Rehabilitation Act.¹
• Integrates with electronic medical records (EMRs), including VistA, RPMS, and Oracle Health, to support real-time clinical and administrative communication. 
• Is a General Services Administration (GSA) contract holder with a Multiple Award Schedule Contract (Number 47QTCA22D00CM).

Artera Harmony Federal Edition enhances patient experiences by supporting a wide range of use cases. From pre-visit preparation to appointment follow-ups and pharmacy refills, the platform helps federal healthcare providers improve care outcomes and operational workflows. For more information about Artera Government Solutions and Artera Harmony Federal Edition, visit https://artera.io/federal-healthcare-communication-platform/.

About Artera Government Solutions 

Artera Government Solutions (AGS), an Artera business unit, is the leading provider of patient communication technology to federal agencies, including the United States Department of Veterans Affairs, Department of Defense, and Indian Health Service sites. AGS builds on the 30-year legacy of AudioCARE, now an Artera Company, by providing federal agencies with a comprehensive suite of patient communication tools, including SaaS technology and AudioCARE on-premise solutions, in order to enhance patient care, support medication adherence, and increase operational efficiency.

About Artera 

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. 

For more information, visit www.artera.io.  

Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. 

Disclaimer of responsibility: Artera is not responsible for the correctness, completeness, or accuracy of the statements made herein. Any claims for damages based on the press release are hereby excluded.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).

¹ Artera strives to adhere to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards in our ongoing effort to provide an accessible product for all users.

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Santa Barbara, CA — August 14, 2025 — Artera, a SaaS digital health leader trusted by more than 1,000 healthcare organizations and federal agencies, today announced the continued success of its AI-powered Flows Agents. Actively deployed by hundreds of healthcare providers across the country, Artera’s Flows Agents are intelligent, rules-based virtual agents that automate routine patient conversations across a range of clinical and administrative use cases.  

Artera’s Flows Agents: Proven Success and Broad Deployment 

To date, Artera Flows Agents have demonstrated proven success for 135 healthcare provider organizations¹: 

• 94% Of conversations successfully completed without staff intervention
• 42M Unique Flows Agents sessions², per year  
• 250,000+ Hours staff time saved³, per year, thanks to Flows Agent deployment 
• 1,000+ Distinct, AI-powered Flows created 

The most widely adopted Flows Agent use cases include:

• Financial: Secure communication regarding bills, payments, claims and other financial topics to facilitate timely payments and enhance financial transparency for patients. 
• Patient Forms: Patient communications that include satisfaction surveys, intake forms and post-discharge followup surveys to help organizations streamline the intake process and improve the patient experience.
• Clinical: Communications that keep patients informed about care instructions, test results, care gap closure and other clinical needs.
• Support: Communications which provide answers to common patient inquiries, such as password resets, directions, parking information, prescription refill instructions and other health system-specific information to improve patient accessibility and staff efficiency.
• Appointments: Automated communications related to appointments confirmations, reschedules, cancellations, pre-visit or pre-procedure instructions, which help healthcare providers reduce no-shows and streamline the scheduling process.

In addition to the most common use cases above, Artera’s Flows Agents can be deployed across a range of use-cases such as: telehealth, patient triage, medication management, patient loyalty programs, vaccine outreach, pre-visit screenings and more. 

“The impact of Artera Flows has been invaluable. The tool empowers our staff to connect with more patients in a timely manner and also significantly increases patient outreach, which has become a key driver of our sustained organizational growth,” said Humberto Cafaggi Alvarez, Central Operations Director, United Health Centers of the San Joaquin Valley. 

Rapid Agent Deployment, Powered by Artera Template Library

With hundreds of organizations actively deploying Flow Agents, Artera harnesses this collective knowledge—anonymizing and curating the most effective workflow examples to benefit all of its customers. The Artera Template Library includes 70+ pre-built templates to help healthcare staff quickly tackle common use cases and automate routine conversations. Artera’s customers can search the Template Library, choose a template, duplicate it, and then customize to their unique needs. 

Examples of templates available: Colonoscopy scheduling, copay collections, patient review solicitations, chronic care management, appointment prep, prescription follow up and more.  

“The success of Artera Flows Agents offer early signs of the transformative power of AI in healthcare,” said Guillaume de Zwirek, CEO and Co-Founder, Artera. “By autonomously managing patient conversations, our Flows Agents empower providers to achieve remarkable efficiency, freeing up staff to focus on critical care. This not only saves thousands of hours but also significantly enhances patient outcomes.”

AI-Powered Product Functionality 

Artera’s Flows Agents help streamline workflows, boost efficiency and enhance patient interactions. Flows Agents capabilities enable healthcare providers to:

• Automate Routine Communications: Save time and boost staff efficiency by automating time-consuming tasks.
• Create Custom Engagements: Build single- or multi-step, multi-day conversations to ensure the right actions are taken.
• Bring Humans in When Needed: Use Internal Mentions to easily involve a team member, when needed.
• Personalize at Scale: Integrate dynamic data via Smart Phrase integration; simple node cloning and editing makes it easy to personalize message tone, and content to specific patient demographics, appointment types, or departmental goals.
• Manage Responses with AI: Define responses you want patients to take and know AI will handle “imperfect” patient responses and route them appropriately.
• Trigger Conversations Automatically: Set conversations to trigger based on keywords, EMR status changes and more, allowing staff to focus on care delivery. 
• Measure and Optimize Performance: Access reporting on patient engagement, drop-off points, and task completion rates to continuously improve workflows and drive better outcomes. 
• Audit-Ready Communication Records: Maintain clear records of patient communications, response actions, and human escalations to support audit requirements and standards. 

Artera’s Smarter Approach to Virtual Agents

Artera’s Flow Agents are one of Artera’s scalable virtual agent offerings, designed to help healthcare providers adopt and deploy agents seamlessly. Whether augmenting staff or deploying fully autonomous agents (voice and text), Artera’s scalable virtual agents meet healthcare organizations where they are in their AI journey. Artera solutions include: AI Co-Pilots, Flow Agents and AI Agents. 

1. Analysis of Artera customer usage, March 2024 – July 2025.
2. Flows Agent “session” defined as each time a Flows Agent is triggered. 
3. Calculation based on estimated time saved per task, multiplied by task volume. Full methodology available upon request.

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Artera’s Flows Agents are intelligent, rules-based virtual agents that automate routine patient conversations across a range of clinical and administrative use cases.  

About Artera 

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. 

Security First. Trust Always.  At Artera, security isn’t an afterthought—it’s the foundation. Our best-in-class InfoSec approach keeps AI safe, compliant and built for healthcare. Virtual Agent features meet top industry standards—SOC 2 Type 2, HITRUST Certified and HIPAA compliant. Plus, we do not use PHI/PII in training models. Trust the virtual agent company that has proven for a decade that security comes first.

For more information, visit www.artera.io.

Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. 

Disclaimer of responsibility: Artera is not responsible for the correctness, completeness, or accuracy of the statements made herein. Any claims for damages based on the press release are hereby excluded.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).  

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Santa Barbara, CA – April 10, 2025 – Artera, a SaaS digital health leader trusted by more than 900 healthcare organizations and federal agencies, today announced the continued success of its two AI Co-Pilot Agents launched in October 2024. Designed to streamline healthcare communication and enhance efficiency, Artera’s Staff and Insights AI Co-Pilot Agents have been adopted by more than 100 leading healthcare organizations across the country and are generating significant customer satisfaction. 

Artera’s Co-Pilots are one of Artera’s scalable virtual agent offerings, designed to help healthcare providers adopt and deploy agents seamlessly. Whether augmenting staff or deploying fully autonomous agents (voice and text), Artera’s scalable virtual agents meet healthcare organizations where they are in their AI journey. 

Artera Staff & Insights Co-Pilots: Proven Impact and Satisfaction 

Artera’s AI-Powered Staff Console, featuring the Staff Co-Pilot and Insights Co-Pilot, equips healthcare staff to respond to patient inquiries faster and harness actionable insights from engagement data. 

“The Staff Co-Pilot has been an invaluable tool in strengthening our connection with our patients,” said Micheal Young, Vice President of Operations at Yakima Valley Farm Workers Clinic. “It allows our staff to seamlessly translate inbound and outbound messages, freeing up more time to focus on meaningful, high-value patient interactions.”

Co-Pilot impact and feedback after 6+ months of beta availability include:  

• Artera Staff Co-Pilot: Delivers a range of skills such as language translation, message shortening and conversation summaries and has been deployed by 85+ healthcare providers to translate patient messages into languages such as Spanish, Chinese (Cantonese & Mandarin), Vietnamese, Arabic, Russian, Portuguese, Haitian Creole and Pashtun, removing language as a barrier to care.
  • Staff users consistently rate the Artera Staff Co-Pilot as “making their jobs easier” when communicating with patients. 
• Artera Insights Co-Pilot: Deployed by nearly 30 healthcare organizations; has received positive feedback, including users finding it “easy to use,” “effective at meeting their needs” and “valuable for simplifying workload with actionable insights.“

“This is just the beginning of our AI journey,” said Ashu Agte, Chief Technology Officer, Artera. “As technology evolves, we will continue to lead the charge in bringing AI to healthcare—advancing our product to enhance patient engagement and operational efficiency through AI-based innovation.”

Artera Staff Co-Pilot Agent (Generally Available):

The Artera Staff Co-Pilot is designed using healthcare conversational data to assist administrative staff in managing patient communications faster and more accurately. The Staff Co-Pilot includes three skills to improve patient communications, increase response time and reduce administrative staff burden:

• Translation: Provides culturally-relevant, real-time translation for inbound patient messages and outbound staff responses using the patient’s preferred language, so that language is not a barrier to care. 
• Message Shortening: Helps rewrite longer communications, optimizing the content for brevity and clarity, and reduces the number of overall messages sent to patients. 
• Conversation Summaries: Summarizes patient conversations, making it easier for staff to summarize and document conversation history, including saving in Electronic Health Record (EHR) systems.

New, Upcoming Enhancements:

• Recommended Responses: Respond to patients faster and more consistently by using relevant responses suggested based on message content.
• Communication Guardrails: Staff outreach will be flagged prior to being sent if it includes negative sentiment or clinical content, prompting an extra review prior to going out to the patient.
• Inbox Triage: All inbound communications are categorized and prioritized to aid staff members in addressing the most urgent channels first.

Artera Insights Co-Pilot Agent

Designed to help healthcare organizations make data-driven decisions, the Artera Insights Co-Pilot analyzes patient engagement data to serve up actionable insights and timely recommendations. The Co-Pilot is designed to help staff “cut through the clutter” with clear action items, highlighted conversations which require quick attention and more. 

Looking ahead, the Insights Co-Pilot will continue to advance and surface up new actionable insights, such as: 

• Sentiment Analysis: Monitors incoming patient communications for positive or negative sentiment in real time, highlighting those that need immediate attention.
• Communication Classification: Categorizes and scores intent, enabling efficient triage and response.
• SPAM Detection & Filtering: Filters out irrelevant communications, ensuring the most important ones are prioritized.

Click here for more details about Artera’s AI Agents for healthcare. 

About Artera

Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs, and federal agencies – engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. 

Security First. Trust Always.  At Artera, security isn’t an afterthought—it’s the foundation. Our best-in-class InfoSec approach keeps AI safe, compliant and built for healthcare. Virtual Agent features meet top industry standards—SOC 2 Type 2, HITRUST Certified and HIPAA compliant. Plus, we do not use PHI/PII in training models. Trust the virtual agent company that has proven for a decade that security comes first.

Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. 

Disclaimer of responsibility: The company is not responsible for the correctness, completeness, or accuracy of the statements made herein. Any claims for damages based on the press release are hereby excluded.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).

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SANTA BARBARA, Calif., Nov. 14, 2024 — Artera, the SaaS digital health leader in patient communications, announces two executive promotions and several recent industry recognitions. Leading the company’s success in both marketing and product as healthcare IT continues to evolve, Adrianna Hosford has been named Chief Communications Officer and Head of Marketing, and Zach Wood has been named Chief Product Officer.

“Adrianna and Zach both exemplify the best in Artera and have consistently delivered not only for our team but also for our customers and their patients,” said Guillaume de Zwirek, CEO and Co-founder, Artera. “Their exceptional leadership and deep industry expertise have been instrumental in our success. They will continue to drive innovation and excellence by strengthening our brand and product offerings, ensuring we remain at the forefront of our industry.”

Adrianna Hosford Named Chief Communications Officer and Head of Marketing

Hosford joined Artera in 2020, helping Artera grow from 80 to 300+ teammates as a member of the Executive Leadership team. Hosford created and grew departments that have a broad impact across the company, including internal and external communications, brand, demand and field marketing, and customer education and loyalty. Under her leadership, the Artera marketing and communications team has strengthened Artera’s reputation, increased sales and raised brand visibility. Prior to joining Artera, Hosford’s previous roles included Managing Director, Real Chemistry, and Senior Vice President, Corporate Reputation Practice Leader, Ketchum. 

Zach Wood Named Chief Product Officer

Wood, who joined Artera in 2021, previously led the company’s Product, Corporate Development & Partner Ecosystem teams. He led expansion into the federal market and grew Artera’s marketplace to more than 50 partners. More recently, Wood added Product Marketing and Professional Services to his team. This year alone he successfully brought multiple new products to market at Heartbeat’24, Artera’s customer conference. Prior to joining Artera, Wood’s previous roles included Vice President, New Market Development, Surescripts, and Head of Corporate Development, Cerner Corporation.  

Artera Adds Fresh Industry Recognitions to Growing List of Accolades

Inc. 5000: Artera has been named to the annual Inc. 5000 list, a prestigious ranking of the fastest-growing private companies in America. Artera, recognized on the Inc. 5000 list for five consecutive years, ranks 957 nationally, with a three-year revenue growth of 531 percent. According to Inc., the 2024 Inc. 5000 class highlights companies that have achieved significant growth while contending with economic pressures, rising costs and a challenging hiring landscape. 

AVIA Marketplace – Top Conversational AI Companies 2024 Report: Artera was recognized as a 2024 Top Company in Conversational AI based on extensive research and company outreach by AVIA. This report highlights broader industry trends that demonstrate the impact Artera and other companies have in this space.

Constellation Shortlist: Artera has been named to the Constellation ShortList for top vendors in the Healthcare Clinical Communication category for the second year in a row. This Constellation ShortList category highlights the key tech players that are meeting customers’ rapidly changing needs and expectations in healthcare. 

The Business News – Top 50 Digital Health Entrepreneurs of 2024: Artera CEO and Co-Founder Guillaume de Zwirek was selected for this list through a methodical process and careful consideration of his career and industry contributions. De Zwirek joins other digital health leaders on this list who are not only shaping this rapidly expanding industry but are also addressing critical challenges in healthcare. 

These recent accolades add to Artera’s growing list of recognitions, which include Deloitte’s Fast 500 list (3 consecutive years), Built in LA’s Best Top 100 Best Places to Work – Midsize Companies (4 consecutive years), Newsweek’s World’s Best Digital Health Companies in 2024, MedTech Breakthrough Award – Best Patient Communication Solution, and Customer Value Leadership from Frost & Sullivan. 

About Artera 

Artera is a SaaS digital health leader redefining patient communications. Founded in 2015 and headquartered in Santa Barbara, California, the company is trusted by 800+ healthcare systems and federal agencies to facilitate more than 2 billion communications annually, reaching over 100 million patients. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email,  voice, and secure chat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Artera Government Solutions (AGS), an Artera business unit, is the leading provider of patient communication technology to federal agencies, including the United States Department of Veterans Affairs, Department of Defense, and a growing number of  Indian Health Service sites. AGS builds on the 30-year legacy of AudioCARE, now an Artera Company, by providing federal agencies with a comprehensive suite of patient communication tools, including SaaS technology and AudioCARE on-premise solutions, in order to enhance patient care, support medication adherence, and increase operational efficiency.

For more information, visit www.artera.io. 

Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. 

Disclaimer of responsibility: The company is not responsible for the correctness, completeness, or accuracy of the statements made herein. Any claims for damages based on the press release are hereby excluded.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).

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Artera Government Solutions, a business unit of Artera, is an established patient communications leader in the federal space. In 2023, Artera acquired AudioCARE, a leading on-premise patient communications solution provider for federal agencies, including the United States Department of Veterans Affairs, Department of Defense, and the Indian Health Service, for more than 30 years. Today, the AudioCARE team and AudioCARE suite of products are part of the Artera Government Solutions Business Unit. 

Kari Baldonado Named General Manager, Artera Government Solutions 

Kari Baldonado has been promoted to General Manager, Artera Government Solutions. Baldonado is a seasoned leader managing cross-functional teams, multi-million dollar budgets and has spent more than 20 years in healthcare IT.  Baldonado previously led Artera’s Oracle Health channel team, joining Artera more than two years ago. Prior to Artera, she spent 17 years at Cerner Corporation leading teams across the organization including consulting, product, and customer experience.

Marsha Laird-Maddox Named Senior Director, Strategy and Operations, Artera Government Solutions 

Marsha Laird-Maddox has been promoted to Senior Director of Strategy and Operations for Artera Government Solutions. This is an expansion of Laird-Maddox’s role for the last three years at Artera, leading federal program management and federal business development. Laird-Maddox has more than 20 years of experience in product innovation, program and project management, new market entry and performance optimization across multiple domains in healthcare IT. Prior to Artera, she spent 18 years at Cerner Corporation.

Matt Beirne Joins Artera as Director, Federal Growth & Strategy

Matt Beirne joins Artera as Director of Federal Growth and Strategy, bringing more than 13 years of healthcare experience including deep expertise in healthcare IT, strategy and sales to advance healthcare quality. Beirne joins Artera from Oracle Cerner, where he was responsible for driving new business across multiple federal agencies and fortifying strategic partnerships for the company’s federal healthcare business unit. 

“As Artera’s federal business has scaled over the past two years, it was an easy decision to elevate top talent, form a dedicated Business Unit, and enhance the leadership team with government expertise,” said Guillaume de Zwirek, CEO and co-founder of Artera. “We take great pride in delivering exceptional healthcare experiences for American Indians and Alaska Natives, and the heroes who serve(d) our country. These investments will accelerate our progress in the federal sector, streamlining pharmacy, scheduling, financial and clinical communications, and ensuring IHS beneficiaries, service members, veterans and their families receive the timely and compassionate care they deserve. ”

About Artera 

Artera is a SaaS digital health leader redefining patient communications. Founded in 2015 and headquartered in Santa Barbara, California, the company is trusted by 800+ healthcare systems and federal agencies to facilitate more than 2 billion communications annually, reaching over 100 million patients. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email,  voice, and secure chat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Artera Government Solutions (AGS), an Artera business unit, is the leading provider of patient communication technology to federal agencies, including the United States Department of Veterans Affairs, Department of Defense, and a growing number of  Indian Health Service sites. AGS builds on the 30-year legacy of AudioCARE, now an Artera Company, by providing federal agencies with a comprehensive suite of patient communication tools, including SaaS technology and AudioCARE on-premise solutions, in order to enhance patient care, support medication adherence, and increase operational efficiency.

For more information, visit www.artera.io. 

Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. 

Disclaimer of responsibility: The company is not responsible for the correctness, completeness, or accuracy of the statements made herein. Any claims for damages based on the press release are hereby excluded.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).

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SANTA BARBARA, Calif., October 18, 2024 — Artera, the leader in patient communications and trusted partner to more than 800 healthcare organizations, unveiled its latest AI products at the Artera Heartbeat Annual Customer Conference. With a mission to make healthcare number one in customer service, Artera announced two new AI-powered products — Artera Staff AI Co-Pilot and Artera Insights AI Co-Pilots — and significant updates to its award-winning patient communications platform, Artera Harmony. 

These advancements aim to enhance patient experience, streamline healthcare operations and reduce administrative burden.

Artera Staff AI Co-Pilot:

The Artera Staff AI Co-Pilot is designed using healthcare conversational data to assist administrative staff in managing patient communications faster and more accurately. The Staff AI Co-Pilot includes four skills to improve patient communications, increase response time and reduce administrative staff burden:

• Translation: Provides culturally-relevant, real-time translation for inbound patient messages and outbound staff responses using the patient’s preferred language, ensuring the language is never a barrier to care. 
• Predictive Text: Offers real-time text suggestions to help staff respond faster and more accurately to patient inquiries. 
• Message Shortening: Helps rewrite longer messages, optimizing the messages for brevity and clarity, and reduces the number of overall messages sent to patients. 
• Conversation Summaries: Summarizes patient conversations, making it easier for staff to summarize and document conversation history, including saving in Electronic Health Record (EHR) systems.
  • Available now with Artera Harmony. 

Artera Insights AI Co-Pilot:

Designed to help healthcare organizations make data-driven decisions, the Artera Insights AI Co-Pilot analyzes patient engagement data to provide actionable insights and timely recommendations. Currently available are:

• Smart No-Show Reports: Using predictive analytics, Smart No-Show Reports identify patients at risk for missing appointments, offering healthcare providers the opportunity to intervene, engage and ideally improve care.
  • Available now with Artera Harmony. 

Coming in Q1 2025:

• Smart No-Show Inbox: Expands on the Smart No-Show Reports by visually tagging within the Inbox anyone at risk for no-shows. 
• Smart No-Show Trigger:  Automate outreach to your at-risk patient appointments leveraging Artera Triggers.
• Next Best Actions: Provides a dashboard inside the Staff Console to surface key insights and suggested follow-up actions.

Artera Harmony Enhancements

Artera continues to enhance Artera Harmony, the award-winning patient communications SaaS platform, leveraged by today’s leading healthcare organizations. At Artera Heartbeat’24, several new Harmony features were unveiled:  

• Flows: Enables multi-step conversation sequences while leveraging Natural Language Understanding (NLU) to automate patient engagement. New reusable Message Blocks, a Template Library and Flows reporting are now natively available within Harmony.
• Homepage with Next Best Actions: Artera homepage with clear “action items” for users, highlighting conversations needing attention and/or general insights from engagement data.
• Message Categorization: Uses Machine Learning models to categorize patient communications, powering new reports, new inbox filters and new home page insights.
• Native Value Reports: Analytics infrastructure built directly into Artera’s product, putting performance benchmarking, ROI reporting and greater reporting capabilities at the fingertips of staff users.
  • Available now with Harmony.

Coming in Q1 2025:

• Smart Inbox: An enhanced inbox UI/UX that allows staff to manage larger patient populations. 

About Artera Heartbeat 

Artera Heartbeat is Artera’s premier customer conference for healthcare leaders seeking to transform patient communication. The event brings together industry experts, thought leaders and Artera customers to discuss the future of healthcare communication and showcase the latest innovations from Artera, Artera customers and Artera Marketplace Partners. Attendees benefit from hands-on workshops, visionary keynote sessions, affinity sessions with like-minded leaders and exclusive access to the latest product updates from Artera.

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SANTA BARBARA, Calif., October 10, 2024 — Artera, the SaaS digital health leader in patient communications, recently unveiled a suite of new product innovations designed to redefine patient communications during the annual Artera Heartbeat Customer Conference. The event attracted nearly 300 healthcare leaders from across the country, featuring remarks from the Ninth Secretary of the U.S. Department of Veterans Affairs David Shulkin and an inspirational keynote from four-time Olympian, medalist and cancer survivor Chaunté Lowe.  

Artera’s CEO and Co-Founder, Guillaume De Zwirek, kicked off the event with a keynote presentation unveiling new Artera products, available to use with the Artera Harmony platform, some of which included: 

• Artera Pulse Outreach (available now): Enables dynamic, recurring patient outreach from any data source to bridge care gaps and enhance patient outcomes. Artera Pulse Outreach reduces manual outreach time with dynamic, auto-refreshing lists based on data cohorts and imports. The versatile tool is deployable across a range of use cases, including care gap closure, pre- and post-visit communications, medication adherence and more. 
• Artera Branded Messaging (available now): Artera is the first patient communications solution to bring rich messaging to healthcare with Artera Branded Messaging, a solution that enables healthcare providers to include their logo, images and information in the patient’s existing text messaging app, thereby delivering a branded, personalized SMS experience to their patients.
• Artera Connection Hub (BETA): A suite of interoperability and reporting tools designed to streamline patient engagement across both Artera and third-party systems. Artera’s advanced APIs and detailed preferences framework enable healthcare providers to streamline messaging and data management while delivering a personalized patient experience based on individual communication settings.

Artera Heartbeat’24: Where Technology Transforms Patient Experience 

Artera Heartbeat’24, a premier patient experience event, delivers an immersive experience for strategic leaders and power-users from Artera’s 800+ health system customers. From tailored breakout sessions and hands-on workshops to inspiring keynotes and networking moments, attendees were delivered a diverse range of experiences to foster meaningful connections and drive actionable patient communications insights. Building on its strong 97+ NPS score from Heartbeat’23, this year’s event delivered new experiences based on health system feedback, including: 

• Educational Workshops & Affinity Discussions: Hands-on product training and best practices from Artera power-users and product leaders on a range of patient experience topics such as intake, payments, scheduling, referrals and more. Five tailored affinity sessions, hosted by Artera customers, for health system leaders to network, connect and learn from other like-minded organizations. 
• Marketplace Lounge: Educational experience which featured a hand-selected group of third-party HIT vendors from the Artera Marketplace (Blockit, Flywire, Health iPass, Hyro, RevSpring and Tonic) to highlight how collaborative innovation across the digital health ecosystem can foster more connected experiences for patients. 
• Inspiring Keynotes: Featuring the Ninth Secretary of the U.S. Department of Veterans Affairs, David Shulkin, and an inspirational session from four-time Olympian, medalist and cancer survivor Chaunté Lowe.  

For more information: 

• Artera product innovations, visit www.artera.io. 
• Artera Heartbeat’24, visit: https://heartbeat.artera.io/ 

About Artera 

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2.2 billion communications annually, reaching 100+ million patients. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email,  IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. 

For more information, visit www.artera.io.

Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected. 

Disclaimer of responsibility: The company is not responsible for the correctness, completeness, or accuracy of the statements. The company also excludes claims for damages based on the press release.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).

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Artera Now Supports More Than 800 Providers Nationwide, Including More Than 250 FQHCs

SANTA BARBARA, Calif., July 25, 2024 – Artera, the SaaS digital health leader in patient communications, announced today a major expansion in the federally qualified health center (FQHC) market with 12+ new partners, two of which include Bedford-Stuyvesant Family Health Center and Mose Lake Community Health Center. The FQHCs add to Artera’s rapidly growing footprint in the FQHC landscape that now encompasses more than 250 community-based providers, all of whom are committed to bringing modern patient communications to underserved populations. By partnering with Artera, FQHCs leverage a suite of innovative solutions designed to streamline operations, improve care coordination, and make a positive impact on the health and well-being of their communities.

Each FQHC serves a diverse patient population with a variety of unique needs, making flexibility, personalization and scalability important features when choosing a patient communication technology partner. To meet these demands, the Artera platform includes message personalization with support for more than 109 languages and comes with an easy-to-learn staff console, award-winning customer service and other features that improve patient engagement while reducing staff burnout.

“Artera has become a natural extension of our team and work. Artera’s reliable patient communications platform and its ability to quickly tailor messaging to our patient population has not only elevated our patient experience with seamless, digital patient communications but it’s also helped our team to deliver the personalized care our patients deserve,” said Vanessa Huerta, Associate Director of Operations, Livingston Community Health. 

“Artera’s ability to scale with our network of FQHCs across Massachusetts has provided a safety net for our communities and has propelled us forward in our mission of improving health and equity for under-resourced communities through technology,” Mark Wasielewski, Director of Patient Access and Patient Experience, Community Technology Cooperative. “Since day one we’ve received superb customer support and found natural synergies between Artera’s platform and robust tools, and our goal of delivering the underserved high-quality services.”

The Artera Platform is uniquely designed to meet FQHC needs.

Since 2015, Artera has partnered with the FQHCs to develop capabilities that enhance access to quality healthcare services for underserved communities. Artera’s ongoing dialogue with the FQHC community has ensured its platform continues to evolve so it can meet the needs of constantly changing, diverse patient populations. Some capabilities tailored to FQHCs include:

• Extended Language Support (109+ Languages): Communication capabilities in more than 109 languages enables providers to engage diverse patient populations in their preferred language, overcoming potential communication barriers that can impede care access.
• Call-To-Text And Abandoned Calls: Seamlessly switches callers to text messaging, more efficiently managing inbound call volume and minimizing abandoned calls. It also improves patient satisfaction with more flexible SMS communication for patients – many of whom are busy with full-time jobs and can’t wait on hold for long.
• Conversation Templates uniquely designed for the FQHC community: Fully customizable, off-the shelf conversation templates allow FQHCs to quickly automate common, multi-step patient communication workflows into natural conversations with patients. Patient satisfaction surveys, automated no-show follow up, and two-step verification for cancellations are among the most popular templates with FQHC customers.
• Community Outreach: Empowers organizations to reach out to assigned patients (that do not yet exist in the EHR) to quickly schedule them for care, requiring minimal staff resources. One organization secured 20k+ appointments from newly recruited patients in one year.
• Accessible Digital Patient Engagement. Delivers a simple SMS/texting solution that does not require an app download, internet access or a password. It’s easily accessible to diverse populations and can help ensure patients attend appointments, understand and adhere to care plans, and become more engaged in their care.

“Our work with the FQHC community is a two-way street. We hear directly from them on what features would make a meaningful impact on the health and well-being of those they serve, and then we deliver new solutions to help them achieve those goals,” said Guillaume de Zwirek, CEO and Founder, Artera. “We’re grateful for our new partners and look forward to expanding the ways in which we support their important populations.” 

The addition of new FQHC partners follows a recently announced new partnership with Azara, the Best in KLAS provider of population health management and value-based care solutions, which further enhances Artera’s support for providers. Artera also recently released a new solution that delivers a seamless end-to-end experience for patient intake and payments.

For more information about Artera and its healthcare solutions, visit artera.io.

About Artera 

Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2.2 billion messages annually, reaching 100+ million patients. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email,  IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for four consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach. 

For more information, visit www.artera.io.

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