Guide – Artera https://artera.io Powering Connected Patient Wed, 12 Nov 2025 23:43:07 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 https://artera.io/wp-content/uploads/2024/03/cropped-favicon-32x32.png Guide – Artera https://artera.io 32 32 Engage Patients Across the Care Journey with Leading Practice Workflows https://artera.io/resource/conversation-packs-ebook/ Fri, 26 Apr 2024 00:54:22 +0000 https://artera.io/?post_type=resource&p=13025 Your New Swiss Army Knife Discover how Artera optimizes patient outreach every step of the way, from acquisition to feedback. Unlike other solutions, we provide comprehensive support across the entire patient journey, enhancing efficiency and personalization with automated workflows and a HIPAA-compliant, HITrust-certified secure cloud platform. With Artera’s conversation packs and templates, we’ve done the […]

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]]> Your New Swiss Army Knife

Discover how Artera optimizes patient outreach every step of the way, from acquisition to feedback. Unlike other solutions, we provide comprehensive support across the entire patient journey, enhancing efficiency and personalization with automated workflows and a HIPAA-compliant, HITrust-certified secure cloud platform.

With Artera’s conversation packs and templates, we’ve done the heavy lifting for you! Easily automate tasks, increase patient engagement, and gain staff efficiencies. Explore a few of the leading practice templates built from real-world scenarios that you can deploy immediately to create a better experience for your patients today:

  • Appointment Wayfinding
  • Patient Satisfaction Survey
  • Telehealth Setup Assistance
  • Enroll A New Patient

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]]> Your Guide to Governance https://artera.io/resource/your-guide-to-governance-healthcare-communication/ Mon, 15 Apr 2024 21:39:36 +0000 https://artera.io/?post_type=resource&p=12977 Your Guide to Governance Today, a range of vendors communicate with patients during different stages of their care journey. Often, these vendors are managed by different departments with limited-to-no awareness of other workflows or messaging. The result? Increasing flood of texts, emails and calls overwhelm patients Creates digital fatigue and patients tune out critical information […]

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Your Guide to Governance

Today, a range of vendors communicate with patients during different stages of their care journey. Often, these vendors are managed by different departments with limited-to-no awareness of other workflows or messaging.

The result?

  • Increasing flood of texts, emails and calls overwhelm patients
  • Creates digital fatigue and patients tune out critical information
  • Poorer response rates and adherence

Without a proper governance structure, organizations risk over-communicating and violating compliance regulations unknowingly.

Introducing “Your Guide to Governance,” a comprehensive resource designed to help you effectively manage and optimize your patient communications strategy across your entire organization.

Fill out the form to get your guide and workbook

This guide includes 5 best practices to help you:

  • Understand the risks of over-messaging and digital fatigue
  • Break down silos and establish a governance committee
  • Measure, iterate, and improve your enterprise-wide communication strategy
Download the governance guide and workbook to begin your governance journey.
Download Guide

optimize healthcare communication

You Can't Fix What You Can't See

Do you know all of the departments and patient engagement tech reaching out to your patients enterprise-wide?
  • 11+ digital health vendors on average communicate (e.g., text, IVR, etc.) independently with patients during different stages of their care journey1
  • 68% of patients report receiving repetitive messages from their provider via various communication channels2
  • 65% of patients report receiving messages that were sequenced “out of order"2
Visibility, governance and orchestration are needed to ensure patients receive the most important communication at the right time, in the correct cadence, and in their preferred channel.
Get Your Governance Guide
Today, healthcare providers are expected to digitally engage patients in a more meaningful way and about more than just appointment reminders, including pre-visit preparation, post-visit follow-up care, and prescription refills. This type of digital engagement enables providers to encourage specific behaviors and track tangible outcomes. But as always, more is not always better. Focus on value, not volume.
– Meg Aranow
SVP, Platform Evangelist, Artera, and former CIO

Trusted By 1,000+ Healthcare Organizations

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truecare
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]]> 6 Best Practices: A Patient Engagement Playbook https://artera.io/resource/patient-engagement-playbook/ Tue, 13 Dec 2022 20:35:05 +0000 https://artera.io/?post_type=resource&p=8535 Introducing six best practices in our new Patient Engagement Playbook that can help you drive optimal outcomes, connect with patients, and reshape the patient experience in the digital transformation era.

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The Patient Engagement Playbook

Introducing six best practices in our new Patient Engagement Playbook that can help you drive optimal outcomes, connect with patients, and reshape the patient experience in the digital transformation era.

Download Playbook

Expectations for accessible, effective care will only increase as health care becomes more patient-centered, digitally connected, and outcome-driven. To respond to the increasing consumer demands of patients, providers must be prepared to use modern patient engagement strategies. Effective patient engagement is now crucial in both attracting and retaining patients.

The Patient Engagement Playbook breaks down an effective patient engagement strategy into 6 Best Practices for your organization to consider.

Patients are more likely to engage in self-management and adopt new healthy behaviors as their level of patient empowerment increases, which leads to better care outcomes and lower healthcare costs.

Six Best Practices to Drive Optimal Outcomes

Establish a Digital Patient Engagement Governance Committee

At a time when increasing costs, staffing shortages, and supply chain challenges are on the rise, it’s even more critical to prioritize digital solutions that are extremely efficient and will benefit your entire health system by increasing patient satisfaction, reducing costs, and improving staff efficiency, among other benefits.

Analyze patient population segments

As a provider organization, it’s crucial to segment your patient populations as it will help you identify high-risk patients, understand the complex care needs of various patient groups, and tailor care delivery or engagement efforts.

Prioritize convenience and accessibility

In today’s digitally-connected society, it’s no longer an option to leverage scalable, modern technology – it’s a necessity. Patients are eager to utilize convenient digital tools when it comes to managing their care.

Deliver personalized care experiences

It is no longer sufficient to merely communicate in-visit or send mass push communications. To truly deliver personalized care, you must design and implement a unique, conversational relationship with your patients.

Empower your patients

A collaborative, trustworthy partnership between patients and providers can lead to greater patient satisfaction, better health outcomes, and sustained patient interest in their ongoing care.

Provide continuous support

Care is much more than a "visit." The surrounding experiences – scheduling an appointment, after-visit follow-up, filling out paperwork, and billing, to name a few – typically take place outside of a care setting.

Download the Patient Engagement Playbook

For additional details on each practice, next steps, and customer stories,
download our comprehensive playbook.

About Artera

Artera is the SaaS digital health leader in patient communications and two-time Best in KLAS winner in Patient Outreach. Artera delivers a platform-level patient communications solution that integrates across a health system’s tech stack (EHRs/EMRs, single-point solutions, apps, and more) to deliver patients a simple, cohesive communications experience while reducing workload for healthcare staff. By unifying disjointed communications and information into a single channel for patients (texting, email and/or IVR) Artera fuels healthcare providers to deliver healthier patients, more efficient staff and more profitable organizations.

The Artera platform helps 500+ unique health systems facilitate 1.1 billion messages for 40+ million patients. Founded in 2015, Artera (formerly WELL Health) is based in Santa Barbara, California and has been named on the 2021 Deloitte Technology Fast 500 and ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years. For more information, visit www.artera.io.

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]]> Reducing Call Volume Guide https://artera.io/resource/reducing-call-volume/ Tue, 28 Jun 2022 18:24:09 +0000 https://arteraprd.wpengine.com/resource/reduce-call-volume/ The Artera communication platform is helping providers across the U.S. reduce their inbound and outbound call volume by streamlining operations, improving staff efficiency, and increasing patient satisfaction.

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]]> The Artera communication platform is helping providers across the U.S. reduce their inbound and outbound call volume by streamlining operations, improving staff efficiency, and increasing patient satisfaction.

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]]> Patient Communication Platform: Buyer’s Guide https://artera.io/resource/patient-communication-platform/ Tue, 24 May 2022 21:06:55 +0000 https://arteraprd.wpengine.com/resource/patient-communication-platform/ Patient Communication Platform: Buyer’s Guide A guide for healthcare IT leaders on how to choose a patient communication platform that’s right for you. Download the Patient Communication Platform Guide As patient expectations rise, providing a seamless patient experience becomes even more essential to remaining competitive. The Definitive Buyer’s Guide to a Patient Communication Platform breaks […]

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Patient Communication Platform: Buyer’s Guide

A guide for healthcare IT leaders on how to choose a patient communication platform that’s right for you.
Download the Patient Communication Platform Guide

As patient expectations rise, providing a seamless patient experience becomes even more essential to remaining competitive.

The Definitive Buyer’s Guide to a Patient Communication Platform breaks the evaluation process into six steps with helpful worksheets for each. After using this dynamic patient communication tool, you’ll be able to:

  • Define your organization’s business needs
  • Identify what features your health system needs most
  • Gain support from key stakeholders in your organization
  • Decide on your top vendor choice

This patient communication guide provides a comprehensive and flexible overview of how to choose a unified patient communication platform that supports your company’s goals. Start at the beginning and work your way through each step or choose which steps are most relevant to your organization.

What Our Customers Are Saying

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6 Steps to Choosing A Patient Communication Platform

Outline Why You Need A Patient Communication Platform

As patients continue to have more options for their healthcare providers, providing a patient experience that allows your organization to stand out is essential to remaining competitive.

Identify Key Stakeholders, Decision-Makers, And Their Concerns

Patient communication tools can be used to provide improvements for many departments and employees in a health system, so it’s important to determine who will be most impacted.

Research Vendors

Determine which vendors have the features that fit your buying criteria.

Set A Timeline

A timeline will help keep everyone accountable for their specific roles and ensure steady progress in this purchase decision.

Evaluate Vendors

Carefully consider each vendor’s solution and how it fills your needs.

Create A Business Case & Make A Decision

Build a good business case for your first choice by using the information in the worksheets and quantifying the cost of the solution by how much time and money it will save your organization.

For additional detail on each step and printable worksheets for you and your teams, download the patient communication guide. We won’t even ask you for your email address.

Essential Patient Communication

Utilizing a patient communication platform is essential in the realm of integrative medicine. By integrating technology into your healthcare services, you can enhance patient-provider interactions beyond traditional in-person visits, elevating your practice. Evidence indicates that tools such as appointment reminders, educational blogs, email correspondence, patient access portals, telehealth consultations, and bidirectional texting stand out for their efficacy in fostering patient communication. These technologies not only boost patient compliance with treatment plans but also confer agency to patients in managing their health and streamline clinical administrative tasks.

Find the Right Patient Communication Tools for You.

Patient communication tools are essential for improving healthcare delivery, but with so many options available, it can be overwhelming to find the right fit for your organization. From appointment reminders, automations, robust scheduling features and more, the variety of tools can make it difficult to choose what works best for your needs. That’s where we come in—we’re here to help you cut through the noise, evaluate your options and identify the patient communication tools that align perfectly with your healthcare goals.

Download the Patient Communication Guide

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The post Patient Communication Platform: Buyer’s Guide appeared first on Artera.

]]> Reducing Patient No-Show Rates: A Comprehensive Guide https://artera.io/resource/reducing-no-shows/ Fri, 25 Mar 2022 17:23:25 +0000 https://arteraprd.wpengine.com/resource/reducing-patient-no-show-rates-guide/ Reducing No-Show Rates Are patient no-shows hurting your bottom line? We recommend 8 tangible strategies you can implement to reduce costly patient no-shows. Download Guide The Cost of No-Shows High Patient No-Show Rates Hurt Healthcare: Straining Provider Revenue and Patient Care 0 % Of patients prefer texting to schedule their appointment $ 0 B Lost […]

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Reducing No-Show Rates

Are patient no-shows hurting your bottom line? We recommend 8 tangible strategies you can implement to reduce costly patient no-shows.

Download Guide

The Cost of No-Shows

High Patient No-Show Rates Hurt Healthcare: Straining Provider Revenue and Patient Care

0 %

Of patients prefer texting to schedule their appointment

$ 0 B

Lost revenue across the U.S. Healthcare industry due to no-shows, per year

0 %

Like to receive reminders from physicians for prescriptions, schedule confirmations, follow-up appointments, and more

8 Strategies to Reduce No-Show Rates

Understanding why your patients are missing their appointments is essential to finding solutions to reduce no-shows. Poor patient communication is often a key cause of missed appointments that can be remedied through digital communications such as texting.

Providing patients with multiple, convenient communication options that are automated, conversational, and in a language of their choosing are all other effective ways of addressing no-show problems.

Download the guide for eight strategies that offer both immediate and long-term solutions to reduce no-show rates.

Learn More

How Artera Reduces No-Show Rates

The Artera platform reliably cuts patient no-show rates by equipping healthcare providers with a sophisticated and centralized communication platform that simplifies patient-provider communication. Providers can engage patients in conversational messaging – at scale – to guide patients through every stage of their healthcare journey.

icon-text-workflow-dark

Conversational Text Messaging

Patients can get in touch and exchange text messages with their providers through the device that is central to their life: their cellphone.

multilingual

Multilingual Support

A key cause of no-show patients are language issues, which Artera can easily resolve.

improve-outcome

Pre-Visit Prep

Ensure your patient's are well-prepared for their appointments by automating procedure instructions, consent forms, and more – empowering them to come to their appointments fully prepared.

next-best-actions

Post-Visit Actions

Automate post-discharge communications to help patients stay on track with their care plans, fostering better outcomes and stronger engagement.

icon-improved-dark

Secure Messaging

The Artera system is also designed to protect patient information through secure messaging protocols.

broadcast-messaging

Broadcast Messaging

To help fill slots when patients cancel, broadcast messaging provides an easy solution to text all of your patients at once, informing them of available slots, thereby improving utilization.

Customer Results

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Download the Full Reducing No-Show Rates Guide

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The post Reducing Patient No-Show Rates: A Comprehensive Guide appeared first on Artera.

]]> Reducing Patient No-Show Rates Guide https://artera.io/resource/reducing-patient-no-show-rates-guide/ Tue, 19 Jan 2021 23:20:34 +0000 https://arteraprd.wpengine.com/resource/download-reducing-patient-no-show-rates-guide/ High patient no-show rates have a negative impact across the healthcare network. They damage provider revenue, and they prevent patients from receiving optimal care – a serious lose-lose. A central cause of no-shows is patients lacking a convenient and easy way to communicate with providers. Many providers still force patients to pick up the phone, […]

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]]> High patient no-show rates have a negative impact across the healthcare network. They damage provider revenue, and they prevent patients from receiving optimal care – a serious lose-lose.

A central cause of no-shows is patients lacking a convenient and easy way to communicate with providers. Many providers still force patients to pick up the phone, or wrestle with clunky portals. They fail to meet them in a digital medium that is easy, convenient, and multilingual. When providers improve their overall patient communication, no-show rates reliably fall.

How can providers implement the right strategies to reduce no-show rates? And what results can they expect? Read our guide to find out.

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