Webinars & Videos – Artera

It’s Finally Healthcare’s Time

Taylor Gasdia — Tue, 16 Dec 2025 22:51:52 +0000

Healthcare is currently at the precipice of its most significant technological shift to date. For decades, the industry has navigated a fragmented landscape of single-tenant, on-premise solutions held together by custom, “duct-taped” integrations. Today, that paradigm is shifting.

In this video, Artera CEO and Co-Founder Guillaume de Zwirek explores how Agentic AI is fundamentally rewriting the rules, unlocking true interoperability across the industry. Powered by new standards like Model Context Protocol (MCP), healthcare organizations now have the tools to break free from legacy constraints. The result? A truly open ecosystem that delivers a seamless, autonomous and connected patient experience.

Explore More on Agentic AI

Check out our “Decoding AI Agents for Healthcare” blog series
Schedule a Demo of Artera’s AI Solutions

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Maximizing Value, Minimizing Risk: Operationalizing an Agentic AI Strategy

Taylor Gasdia — Thu, 11 Dec 2025 19:12:57 +0000

The healthsystemCIO webinar “Maximizing Value, Minimizing Risk: Operationalizing an Agentic AI Strategy” convened a panel of experts to discuss the practicalities of deploying agentic AI in a complex landscape. Moderated by Anthony Guerra, Founder/Editor-in-Chief at healthsystemCIO, the event was joined by healthcare leaders Syed Mohiuddin, SVP, Chief AI Transformation and Strategy Officer of UnitedHealthGroup, Stephen Nash, Co-Founder of Southern Pediatrics, and Guillaume de Zwirek, CEO of Artera. The discussion focused on critical themes for IT leaders, including strategic AI deployment, robust governance frameworks, and the necessity of a strong foundational infrastructure.

Panelists provided clear, actionable recommendations for healthcare organizations looking to leverage agentic AI. Key takeaways included the need to first establish a solid foundation by prioritizing interoperability and digitization, a keen focus on high-volume, mundane tasks to demonstrate value, and implementing a rigorous governance framework from the outset, which is essential for managing risk and ensuring safety when scaling.

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Artera’s de Zwirek Says Leaders Must Commit to Being AI Experts; Outlines Paths to Deploying Agents

Guillaume de Zwirek — Tue, 16 Sep 2025 23:13:44 +0000

In a recent interview, Guillaume de Zwirek, Artera CEO and Co-Founder, sits down with Anthony Guerra, Founder/Editor-in-Chief at HealthSystemCIO, to discuss the transformative potential of agentic AI as a pivotal development in healthcare technology. As adoption accelerates, de Zwirek urges health system IT leaders to become fluent in AI to maintain their roles as trusted advisors. He also outlines the three approaches to adopting agents – build, buy or partner — and the critical factors to consider for each.

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How Two Leaders Use Expanse Patient Connect, Powered by Artera, to Enhance Patient Care and Bridge Care Gaps

Taylor Gasdia — Tue, 25 Mar 2025 17:53:16 +0000

Leaders from Golden Valley Memorial Healthcare and Beauregard Health System discuss how they use Expanse Patient Connect, Powered by Artera – to transform patient communication at their respective organizations. Pittman personalized care by tailoring patient and physician preferences, while Clanton focused on closing preventive care gaps, like mammograms and colonoscopies, through effective patient engagement via Conversation Flows. Both achieved significant improvements in patient outcomes and care delivery in rural communities.

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Why Artera?

Taylor Gasdia — Tue, 25 Mar 2025 16:41:01 +0000

Explore why healthcare professionals continue to choose Artera for their patient communication platform. With its intuitive design, dependable support, innovative tools and patient-centered messaging, Artera revolutionizes how providers connect with patients and deliver care. But don’t just take our word for it—hear what our customers have to say.

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Improving Post-Discharge Communication: A Conversation with Theresa Pinn-Kirkland of Houston Methodist

Taylor Gasdia — Mon, 17 Mar 2025 18:15:33 +0000

Theresa Pinn-Kirkland, Nursing Supervisor, Post-Discharge Care Manager at Houston Methodist Hospital, highlights the evolution and benefits of implementing Artera for post-discharge communication. The platform not only allows personalized, conversational interactions but also allows patients to ask questions, share concerns and even exchange emojis with staff, fostering trust and reassurance. Since adopting Artera, patient participation rates have increased from 48-52% to 66%, and the system has significantly improved care transitions, service recovery and overall hospital ratings, with a 2.8% increase in system-wide patient satisfaction and notable improvements in post-discharge domains.

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How CHC Uses Artera to Streamline Patient Communication

Taylor Gasdia — Mon, 17 Mar 2025 17:44:59 +0000

Frederick Aguilera, Patient Navigation Center Supervisor at Community Health Centers of the Central Coast, shares how his organization leverages Artera to improve patient communication and engagement. By transitioning from manual outreach to Artera’s platform, they significantly reduced staffing needs while reaching more patients effectively through convenient text-based communication. Artera has played a key role in new patient recruitment, scheduling improvements and outreach for uninsured individuals, aligning with the group’s focus on preventative healthcare. To learn more about how CHCCC improved its operations using Artera, check out the case study.

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AI in Healthcare: Transforming Patient Communication with Artera’s Guillaume de Zwirek & Ashu Agte

Taylor Gasdia — Fri, 20 Dec 2024 21:08:48 +0000

In this engaging discussion, Artera CEO Guillaume de Zwirek and CTO Ashu Agte introduce two groundbreaking AI co-pilots: Staff AI Co-Pilot and Insights AI Co-Pilot. Agte begins by breaking down the four key features of Staff AI Co-Pilot, which include real-time language translation, predictive text, simplified messaging for clearer communication, and conversation summaries to enhance staff productivity. He then shifts focus to Insights AI Co-Pilot, a behind-the-scenes powerhouse equipped with tools like a smart no-show predictor to reduce missed appointments and anomaly detection for improved operational oversight. Together, these cutting-edge innovations aim to elevate patient care, empower healthcare teams and redefine the industry with intelligent, secure and efficient solutions.

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The Artera Impact

Taylor Gasdia — Tue, 17 Dec 2024 22:13:31 +0000

Since 2015 we’ve been helping healthcare providers deliver patients a simple, cohesive communications experience while reducing workload for healthcare staff. We’re trusted by 800+ healthcare systems and federal agencies to facilitate more than 2 billion communications annually, reaching over 100 million patients. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, voice, and secure chat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

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Balancing Standardization and Innovation in the Digital Patient Engagement Space

Taylor Gasdia — Thu, 05 Dec 2024 15:41:00 +0000

The webinar “Balancing Standardization and Innovation in the Digital Patient Engagement Space” tackled the challenges and complexities of combining standardization with innovation across healthcare technology. Moderated by Anthony Guerra, Founder/Editor-in-Chief at healthsystemCIO, the event was joined by expert leaders Sara Vaezy, EVP, Chief Strategy & Digital Officer at Providence, Pamela Landis, SVP, Digital Engagement at Hackensack Meridian Health and Guillaume de Zwirek, CEO of Artera. The discussion focused on enhancing patient engagement through innovative digital solutions while addressing the difficulties of standardizing healthcare technology.

The panel shared key insights, highlighting the importance of personalized patient experiences, interoperability in healthcare technology and the transformative power of open APIs on innovation. Leaders contemplated the critical role vendors play in driving innovation and the need for collaboration between vendors and healthcare providers. The panel also stressed the value of data-driven decisions, the impact of patient stories in demonstrating ROI and the benefits of risk-sharing models for fostering innovation in healthcare.

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Heartbeat’24 Ecosystem Panel | The Intricacies of HIT Vendor Ecosystems

Taylor Gasdia — Tue, 19 Nov 2024 21:01:51 +0000

This discussion highlights key challenges in healthcare operations, focusing on standardization among providers, the complexity of HIT vendor ecosystems and the importance of user-friendly solutions for patients. Experts from Hackensack Meridian Health, Disruptive Innovations and Advanced Pain Care share insights on improving communication, reducing phone calls and enhancing scheduling efficiency through innovative technologies.

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Heartbeat’24 Ecosystem Panel | Advancing Your Patient Communications Strategy

Taylor Gasdia — Tue, 19 Nov 2024 21:01:28 +0000

In this conversation, healthcare leaders share the importance of timely appointment reminders and patient updates, as well as insights on successful programs, including mammography campaigns that generated significant revenue and improved patient outcomes. The conversation also touches on the integration of messaging systems to reduce patient confusion and improve your overall patient communications strategy.

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